Jessica Purdy
Buckeye,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Manages smooth and efficient operations with clear and effective policies. Minimizes turnover and maximizes retention by keeping well-trained and satisfied. Flexible and focused team player with expertise in customer relationship management.
Overview
18
18
years of professional experience
Work History
People Operations Coordinator
INVO Healthcare LLC
Tampa, FL
04.2022 - 10.2023
- Collected renewal contract letter to employees to sign for the upcoming year and enter renewal contracts for payroll and HR purposes
- Followed up with outstanding credentials to obtain updated documentation and obtain, verify and upload documentation into INVO Healthcare's personnel files
- Assisted the Payroll, Benefits, Credentialing and Systems Specialist to streamline customer service to current and former employees within a 24 hour turnaround time frame
- Completed verification of employment forms/letters and unemployment verification requests
- Worked in Ultipro, Salesforce, DocuSign, Microsoft Suite, Excel and Word.
Student Admissions Advisor
University of Phoenix
Phoenix, AZ
07.2012 - 02.2022
- Processed new and returning students' applications by data entering their personal information within multiple systems such as Salesforce (SRM), Workbench (NMSR) and Oracle
- Retrieved transcripts from outside institutions
- Maintained a daily/weekly report using Excel, Word and Zodiac programs to follow up on ordered transcripts to ensure all necessary documents are received to continue with the financial aid process
- Created and maintained a performance tracking request, utilizing Excel to assist management with their quarterly/yearly review times for the department
- Created and maintained a high school verification report that bridged both the Admissions department and the Finance department together to ensure all required documents were received in a timely manner.
Sales Associate
Old Navy
Gilbert, AZ
10.2020 - 03.2021
- Assisted customers locate products and checked the store system for merchandise at other sites
- Prepared merchandise for the sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Operated a register, handled money/credit cards/gift cards via the Point of Sale System.
Team Lead
Harkins Theatres
Gilbert, AZ
10.2020 - 03.2021
- Attained strong relationships with guests through positive attitude and attentive response
- Mentored and guided employers to foster proper completion of assigned duties
- Molded team and embraced change to adapt within a dynamic market
- Managed teams of 3-5 Team Members in the Team Booth, Concession Stand and Theater sections to provide excellent customer service.
Customer Support Specialist
University of Phoenix
Phoenix, AZ
06.2009 - 07.2012
- Transformed primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Bridged together two departments (Institutional Liaisons and Admissions Intake Specialists)
- Data Entered all actions made into specified files within multiple programs such as Workbench (NMSR) and Oracle
- Received templates and emails through the SharePoint site and Outlook programs regarding questions and requests on students files; researched and resolved each inquiry in a specified SLA time frame
- Created and maintained a tracking request report, utilizing Excel, to provide management with real-time progress of how many inquiries were received and how many still needed to be addressed/resolved.
Operations Manager
University of Phoenix
Phoenix, AZ
01.2008 - 06.2009
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunication and missed deadlines
- Supervised employees' attendance and punctuality, addressing repeat programs quickly to prevent long-term bad habits
- Structured one-on-one's and check-in's bi-weekly/monthly with employees to review trends and suggest correction actions that would help boost their tracking numbers for review.
Admissions Intake Specialist
University of Phoenix
Phoenix, AZ
10.2005 - 01.2008
- Processed new and returning students applications to data enter their personal information into the university database
- Represented the admissions department at administrative meetings with and outside of the organization
- Retrieved transcripts and conducted follow up maintenance on all student files to move them forward to the evaluation department; utilized Excel, Word and Outlook to track and process files.
Education
Diploma - Medical Billing and Coding -
Ultimate Medical Academy
11.2024
Skills
- Organizational Skills
- UltiPro (2 years)
- Internal/External Customer Service/Support
- Employment Recordkeeping/Data Tracking
- Microsoft Office/DocuSign/Salesforce
- Organizational Development
- Policy Enforcement
- Personnel Information Systems
- Data Entry/Data Analysis
- Human Resources Support
- Problem-Solving
- Excellent Verbal/Written Communication
- Database Maintenance
- Analytical Thinking
- Attention to Detail
- Time Management
- Multitasking
- Adaptability
- Administrative Assistance
Affiliations
- Volunteer at my church in the young women's group: mentoring, guiding, and cultivating strong leaders.
Accomplishments
- Achieved a Proficient rating for Attention to Detail, Customer Focus & Orientation, Learning Agility (Please see my assessments on Indeed.com: https://my.indeed.com/resume?hl=en_US&co=US&from=gnav-jobseeker-profileprofile-one-frontend)
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
People Operations Coordinator
INVO Healthcare LLC
04.2022 - 10.2023
Sales Associate
Old Navy
10.2020 - 03.2021
Team Lead
Harkins Theatres
10.2020 - 03.2021
Student Admissions Advisor
University of Phoenix
07.2012 - 02.2022
Customer Support Specialist
University of Phoenix
06.2009 - 07.2012
Operations Manager
University of Phoenix
01.2008 - 06.2009
Admissions Intake Specialist
University of Phoenix
10.2005 - 01.2008
Diploma - Medical Billing and Coding -
Ultimate Medical Academy