Jessica P. Williams
San Antonio,TX
Summary
Compassionate, dedicated registered nurse known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse Orthopedic- Neurosurgery
Texas Health Arlington Memorial Hospital
Arlington, Texas
07.2022 - Current
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Provided patient care and education to patients with chronic illnesses.
- Monitored patients before and after surgery, answered questions, and provided home care strategies.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Front Office Supervisor
Miracle Ear
Mesquite, Texas
05.2017 - 08.2017
- Greeted patients as they entered, maintained the office
- Prepared, reviewed, and tracked invoices and expense reports
- I reconciled processed work by verifying entries and comparing system reports to balance, weekly
- Verified insurance, ordered hearing aids or other devices, and set them up for the hearing aid specialist when the patients came in
- Assisted with cleaning the hearing aids as well
Op. Team Manager
Vertex Business Services
Richardson, Texas
10.2009 - 05.2016
- Promote a positive culture and working environment for my direct agent and customers
- Hired, coached, and provide training to personnel to maintain high service standards
- Conducted quarterly formal performance reviews and monthly informal performance reviews
- Performed administrative duties including FMLA notification, timekeeping and pay resolution
Customer Service Representative
Vertex Business Services
Richardson, Texas
04.2009 - 10.2009
- Managed incoming calls for electricity company and then gas company
- New services and existing services customer service calls
Juvenile Detention Officer I
Bexar Co. Juvenile Detention
San Antonio, TX
05.2008 - 12.2008
- Accountable for ensuring juveniles kept to their daily schedules
- Assisted with intake and release of juveniles both male and female
- Duties were room searches, pat downs, supervision of juvenile's as well as transporting juveniles from cells to other areas of the detention center
Direct Care Staff
Shared Vision Residential Facility
San Antonio, TX
08.2007 - 05.2008
- Responsible for the care of children ages 6-19 years of age that lived at this facility
- Created a structured yet home like environment where I could assist them with activities of daily living
- Documented daily activities, medications, therapy, and incidents
- Worked with case managers to provide the best care for the residents
Skills
- Epic EHR Management
- Patient Assessments
- Patient and family advocacy
- Professional Bedside Manner
- Patient education and counseling
- Palliative and Pain Management
- Culturally-sensitive care
- Fracture care before and after surgery
- Surgical Drain management
- Neurological status assessment, GSC, ICP
- Diabetes management
- Infectious disease control, Wound Care
- Tracheostomy Care
- Cardiac monitoring, basic ekg interpretation, CPR
- Foley care and placement, bladder irrigation
- Ng tube care, tube feeding , gastrostomy tube use
- Bi-lingual in English and Spanish
EDUCATION
BSN Nursing- May 2022
UT Arlington, Arlington Texas
BSN Rehabilitative Services- August 2007
UT Pan American, Edinburg Texas
Certification
Basic Life Support (BCLS), American Heart Association
Timeline
Registered Nurse Orthopedic- Neurosurgery
Texas Health Arlington Memorial Hospital
07.2022 - Current
Front Office Supervisor
Miracle Ear
05.2017 - 08.2017
Op. Team Manager
Vertex Business Services
10.2009 - 05.2016
Customer Service Representative
Vertex Business Services
04.2009 - 10.2009
Juvenile Detention Officer I
Bexar Co. Juvenile Detention
05.2008 - 12.2008
Direct Care Staff
Shared Vision Residential Facility
08.2007 - 05.2008