Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Quezada

Lakewood,CO

Summary

Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of the customer service industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills.

Overview

4
4
years of professional experience

Work History

Management

Walmart
Lakewood , CA
06.2015 - 06.2019
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Collaborated in professional team to solve workflow issues.
  • Planned and implemented team projects to accomplish objectives.
  • Excelled in every store position and regularly backed up front-line staff.
  • Aligned team actions with company policies and industry standards.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Regulated service delivery to keep operations productive and in line with budget requirements.
  • Managed and mentored team of 4 employees.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Enhanced supervisory and leadership abilities by working closely with mentoring customer Service.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

High School Diploma -

Rancho Buena Vista High School
Corona, CA
06.2001

Skills

  • Regulatory Monitoring
  • Scheduling and Coordinating
  • Operational Oversight
  • Overseeing Logistics
  • Cash Register Operations
  • Recruitment and Selection
  • Team-Building Exercises
  • Disciplinary Action
  • Maintenance and Repair Management
  • Employee Coaching and Motivation
  • Customer Feedback
  • Managing Operations and Efficiency
  • Business Management and Development
  • Loyalty Building
  • Front-End Operations
  • Account Planning and Management
  • Quotas and Goals
  • Guest Satisfaction
  • Supervision and Management
  • Job Assignments
  • Regulatory Requirements
  • Store Layouts
  • Hiring and Developing

Timeline

Management

Walmart
06.2015 - 06.2019

High School Diploma -

Rancho Buena Vista High School

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Jessica Quezada