Jessica Quijada
Miami
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail.
Overview
10
10
years of professional experience
Work History
Receptionist/Truck Dispatcher
Arctic Circle Air Condition
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Vet Technician Assistant
Trail Animal Hospital
02.2021 - 10.2021
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
- Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
Coordinator Intern
TLQ CORP.
06.2020 - 01.2021
- Organized events and meetings for the team, fostering a collaborative work environment that encouraged knowledge exchange.
- Prioritized safety and sanitation standards within the kitchen environment, maintaining a clean workspace that complied with local health regulations.
- Organized successful catering events for private parties and corporate functions, showcasing versatility in both menu selection and event coordination.
- Implemented cost control measures across all aspects of food preparation, reducing expenses without compromising quality or taste profiles.
- Coordinated with event planners to create customized menus tailored to specific dietary needs and preferences, accommodating a wide range of client requests.
Receptionist
Always Winter Air Conditioning & Refrigeration
01.2020 - 01.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
Vet Technician Assistant
Kendall Drive Animal Hospital
10.2019 - 12.2019
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
Volunteer
Kendall Drive Animal Hospital
09.2015 - 09.2019
- Contributed to a healthier environment for animals by maintaining clean and organized living spaces.
- Developed strong relationships with clients, ensuring trust and confidence in their pet''s care while at the clinic.
- Strengthened public relations by delivering excellent customer service and addressing client concerns with empathy and understanding.
- Promoted public awareness about animal welfare issues by participating in outreach events and educational programs.
- Supported high-quality nursing care for hospitalized patients by diligently monitoring vital signs and administering medications as directed by veterinarians.
Education
Bachelor of Science - Rehabilitation Science
Florida International University
Miami, FL04-2024
Associate of Arts - Biology
Miami Dade College
Miami, FL05-2021
High School Diploma -
John A. Ferguson
Miami, FL07-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Office management
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Document management
- Administrative support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Truck Dispatcher
Arctic Circle Air Condition
03.2022 - Current
Vet Technician Assistant
Trail Animal Hospital
02.2021 - 10.2021
Coordinator Intern
TLQ CORP.
06.2020 - 01.2021
Receptionist
Always Winter Air Conditioning & Refrigeration
01.2020 - 01.2021
Vet Technician Assistant
Kendall Drive Animal Hospital
10.2019 - 12.2019
Volunteer
Kendall Drive Animal Hospital
09.2015 - 09.2019
Bachelor of Science - Rehabilitation Science
Florida International University
Associate of Arts - Biology
Miami Dade College
High School Diploma -
John A. Ferguson
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