Jessica Quinn
Braintree,MA
Overview
21
21
years of professional experience
Work History
SENIOR HUMAN RESOURCES GENERALIST – RECRUITER
Vitra Health
Braintree
11.2023 - Current
- Manage full life-cycle recruitment activities for MassHealth client vendor including creating effective sourcing strategies to attract and retain top talent, improving applicant platform, screening resumes and candidates, coordinating interviews, streamlining onboarding process, maintaining compliance with state and federal guidelines.
PEOPLE OPERATIONS PROJECT MANAGER
IntelyCare
Quincy
09.2021 - 01.2024
- Support high-priority HR initiatives within the organization
- Responsible for collaborating with staff to identify deficiencies within corporate SOPs, develop policies in need of improvement, and mitigate potential risk
- Utilize the tools, techniques, and methodology of project management fundamentals to meet the organization's current and anticipated needs
- Ensure compliance with policies and processes, including interpretation, communication, and documentation
- Partner with Legal as needed to ensure internal policies and practices comply with applicable state and federal regulations
- Day to day management of organization’s Worker’s Compensation program in 41 states
- Maintain confidentiality, address, and resolve issues; complete audits; identify trends; ensure compliance with state and federal guidelines, improve SOPs, execute policy change implementations, and company communications
- Manage relationships and performance of third-party vendors (brokers/consultants/TPAs)
- Accountable for state and federal reporting functions, and responding to agency and legal requests for specific information
- Demonstrate strong organizational and time management skills, including the ability to work independently and prioritize multiple projects and assignments
- Take initiative and work collaboratively to contribute to a positive and productive team environment.
SENIOR RECRUITER
Cross Country Search
Boston
11.2019 - 05.2020
- Recruit healthcare professionals for permanent roles, nationwide
- Utilize national databases and social media platforms while coordinating marketing efforts, to attract and connect with ideal candidates in specific regions
- Laid off after completing initial orientation (Covid Pandemic)
HR BUSINESS PARTNER / RECRUITER
South Shore Hospital
Weymouth
02.2019 - 08.2021
- Coordinate recruitment efforts for priority roles within the organization
- Contribute to onboarding efforts in compliance with national and state standards
- Focus primarily on recruitment efforts of clinical staff for Emergency Department during height of Covid.
CORPORATE HR ADVISOR
Steward Health Care
Westwood
11.2016 - 02.2019
- Consult and collaborate with employees, supervisors, and managers across the full spectrum of HR issues, providing feedback to and linkage with all functional components of Human Resources
- Serve as a business partner to management within the full scope of Human Resources functions and advises managers, supervisors, and staff regarding HR policies, processes, and practices
- Analyze a variety of data, composes appropriate reports for management and advises managers and supervisors in the development and implementation of action plans required based on data analysis
- Provide ongoing assessment and coaching to managers, supervisors, and staff and recommend development plans where needed
- Advise managers, supervisors, and staff regarding employee and labor relations issues; recommend courses of action and ensures appropriate documentation of events, and consistency and fairness in all resolutions
- Ensure full compliance with all regulatory agency requirements and educates/coach managers, supervisors, and staff regarding these requirements
- Serve as the liaison between HR and other departments within the organization.
RECRUITER / PROJECT MANAGER
Steward Health Care
Boston
07.2010 - 11.2016
- Manage full life-cycle recruitment activities for Boston-area Accountable Care Organization (both union and non-union settings); including developing recruitment strategies, creating effective sourcing to attract and retain top talent, attending job fairs, screening resumes and candidates, coordinating interview processes, conducting reference and background checks, and recommending offers (SEMC)
- Demonstrate exceptional interpersonal communication, effective leadership abilities, and organizational skills
- Areas of expertise include: office/operations management, training program development, personnel management, recruiting
- Possess working knowledge of medical terminology, Joint Commission regulations and healthcare industry language
- Match hiring managers with well-screened and highly qualified candidates
- Maintain HRIS system and compile reports as needed
- Display sound judgment in handling both confidential and non-routine information.
HR GENERALIST / RECRUITER
Harbor Medical Associates
Weymouth
07.2006 - 02.2010
- Manage full life-cycle recruitment activities including developing recruitment strategies, creating effective sourcing to attract and retain top talent, attending job fairs, screening resumes and candidates, coordinating interview processes, conducting reference and background checks, and recommending offers
- Coordination of department projects to include recruitment, staffing, site compliance, site plan maintenance, data auditing, etc
- Establish and maintain effective working relationships with employees, state and federal agencies and outside vendors
- Partner with and build positive relationships with hiring managers providing them with support and guidance, to enable them to make effective decisions
- Utilize a variety of sourcing methods including, internet recruiting, direct sourcing and networking
- Write placement ads
- Effectively utilize applicant tracking system and implement enhancements / process improvements
- Develop, compile, and track key recruiting metrics such as 'time to hire' and 'cost per hire', and interpret attrition data to develop and implement strategies for improvement
- Conduct or facilitate training/coaching sessions on the staffing process, interview techniques, and selection criteria
- Conduct New Hire Orientation, exit interviews and analyzes data
- Communicates trends to management and makes recommendations for improvement
- Maintain and coordinated employee recognition programs and employee appreciation events
- Create and distribute internal job postings
- Act as a liaison with local employment agencies, advertising agencies, and schools
- Maintain employment applications and Extern information
- Maintain HRIS system and compile reports as needed
- Display sound judgment in handling both confidential and non-routine information
- Maintain Personnel files.
Human Resources Coordinator / Assistant to the CEO
Marylou's Coffee
Hingham
01.2003 - 07.2006
- Responsible for managing and maintaining good employee relations, ensuring the uniform and equitable application of company policy and procedures for 400+ employees
- Provide advice and counsel to district managers, managers, supervisors, and employees
- Report directly to the CEO
- Respond to employee issues and provide feedback to managers to ensure that consistent corrective action is taken
- Work closely with Senior Staff to develop HR guidelines and strategies
- Implement HR programs and processes including discipline, termination, performance appraisals, professional development and maintaining confidential information
- Responsible for preparing correspondence, administrative duties, and weekly reports for Senior Staff.
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Education
Bachelor of Arts - Liberal Studies / Political Science
University of Kentucky
Lexington, KYHuman Resources Management Certificate - Human Resources
Curry College
Milton, MASkills
- Risk Management
- Morale Improvements
- Health Information Policy and Procedure Development
- Talent Acquisition
- Staff Training
- Vendor Relations
- Interviewing and Prescreening
- Corporate Recruiting
- Complaint Response
- Data Evaluation
- Training and Development
- Employee Onboarding
- Collective Bargaining
- Analytical and Critical Thinking
- Recruitment
Timeline
SENIOR HUMAN RESOURCES GENERALIST – RECRUITER
Vitra Health
11.2023 - Current
PEOPLE OPERATIONS PROJECT MANAGER
IntelyCare
09.2021 - 01.2024
SENIOR RECRUITER
Cross Country Search
11.2019 - 05.2020
HR BUSINESS PARTNER / RECRUITER
South Shore Hospital
02.2019 - 08.2021
CORPORATE HR ADVISOR
Steward Health Care
11.2016 - 02.2019
RECRUITER / PROJECT MANAGER
Steward Health Care
07.2010 - 11.2016
HR GENERALIST / RECRUITER
Harbor Medical Associates
07.2006 - 02.2010
Human Resources Coordinator / Assistant to the CEO
Marylou's Coffee
01.2003 - 07.2006
Bachelor of Arts - Liberal Studies / Political Science
University of Kentucky
Human Resources Management Certificate - Human Resources
Curry College
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