Jessica quintero
SAN BERNARDINO
Summary
Dynamic Medical Office Assistant with proven multitasking and organizational skills at Western University of Health Services. Enhanced patient satisfaction through effective scheduling and accurate electronic medical records management. Strong problem-solving abilities and thorough knowledge of HIPAA regulations ensure compliance and patient trust. Committed to delivering exceptional customer service in fast-paced environments.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Western University of Health Services
01.2022 - 02.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Dental Receptionist
Chino Family Dental
02.2020 - 01.2022
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Education
Associate of Science - Psychology
Rcc
Riverside 03-2021
High School Diploma -
Pacifc High School
San Bernardino 02-2012
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
Timeline
Medical Office Assistant
Western University of Health Services
01.2022 - 02.2024
Dental Receptionist
Chino Family Dental
02.2020 - 01.2022
Associate of Science - Psychology
Rcc
High School Diploma -
Pacifc High School
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