Jessica Quiñonez
Forney,TX
Summary
Client Success Manager with 10+ years of experience in value-based care and 3+ years in telehealth, currently leading complex healthcare implementations at AmplifyMD. Proven in onboarding and scaling enterprise health system partnerships, translating clinical and operational data into executive-ready insights, and driving retention through strong governance, product adoption, and measurable ROI. Adept at cross-functional collaboration with clinical leadership, operations, IT, and analytics teams to deliver high-impact outcomes, reduce friction in care delivery, and close gaps in the U.S. healthcare system.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
AmplifyMD
02.2023 - Current
- Lead onboarding and implementation of telehealth service lines (e.g., Infectious Disease, Palliative Care, Heme/Onc) for hospital systems and enterprise clients.
- Serve as primary relationship owner, managing executive stakeholders including CMOs, CNOs, and CEOs.
- Drive client retention and reduce controllable churn through value articulation, product adoption, and structured governance.
- Translate raw clinical, operational, and financial data into clear insights for QBRs, executive updates, and strategic planning.
- Own departmental metric reporting to executive leadership, including utilization, response times, and adoption trends.
- Partner cross-functionally with Clinical Ops, Product, Analytics, IT, and Billing teams to resolve risks, unblock dependencies, and ensure successful go-lives.
- Anticipate client needs and proactively surface risks, recommendations, and optimization opportunities.
- Create SOPs, workflows, and implementation documentation to standardize and scale delivery.
Client Success Manager
Signify Health
Farmers Branch, Texas
02.2014 - 02.2023
- Managed enterprise healthcare clients using a consultative, outcomes-driven approach.
- Facilitated structured weekly and quarterly client meetings aligned to program goals and SLAs.
- Served as subject matter expert across multiple products and implementations.
- Oversaw project tracking, reporting, and delivery across client programs.
- Partnered with Client Success leadership, Business Analysts, Production Managers, and Member Services on reporting and execution.
Client Success Analyst
Signify Health
Farmers Branch, Texas
02.2013 - 02.2014
- Supported Client Success Executives with reporting, deliverables, and QBR analysis.
- Documented client meetings and ensured accuracy and quality of client-facing materials.
- Submitted and tracked Jira and ClickUp requests.
- Performed file manipulation, QA, and data validation.
- Provided account coverage during CS leadership absences.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH09-2026
Skills
Client Success & Strategy
- Client Relationship Management
- Client Retention & Governance
- Strategic Planning & Value Articulation
- Executive & Stakeholder Communication
- Client Onboarding & Implementation
Operations & Project Management
- Project Management (cross-functional, healthcare implementations)
- Risk Identification & Dependency Management
- Process Documentation & SOP Development
Data & Analytics
- Data Analysis & Interpretation
- Power BI Dashboard Review, Validation & Executive Reporting
- ROI Translation & Performance Insights
Tools & Technical Exposure
- Salesforce (account management, reporting, workflows)
- Jira (ticket submission, tracking, and coordination)
- Power BI (dashboard consumption, validation, presentation)
- JSON (foundational exposure through configuration review and integration workflows)
Languages
English
Native/ Bilingual
Spanish
Full Professional
Creole
Limited
Timeline
Customer Success Manager
AmplifyMD
02.2023 - Current
Client Success Manager
Signify Health
02.2014 - 02.2023
Client Success Analyst
Signify Health
02.2013 - 02.2014
Bachelor of Arts - Psychology
Southern New Hampshire University