Summary
Overview
Work History
Education
Skills
PROGRAMS
Timeline
Generic
Jessica Roxanna Campos

Jessica Roxanna Campos

Healthcare Coordinator
Bakersfield,CA

Summary

Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.

Overview

21
21
years of professional experience

Work History

Intake Coordinator

Maxim Healthcare Services
10.2024 - Current
  • Serve as the initial client liaison, managing intake and conducting thorough in-home evaluations of patient needs and living conditions to ensure optimal accuracy and facilitate comprehensive case management
  • Receive referrals, create a medical record, and serve as the primary point of contact for clients. During initial consultations, we review our services, assess client needs, and schedule in-person admission visits to their homes.
  • Conduct in-person admission assessments to develop personalized care plans tailored to individual goals and outcomes. I also verify and integrate POLST/POA documentation into the electronic medical record, and accurately input ICD-10 codes for current diagnoses
  • Ensure efficient and accurate patient care through effective coordination with client coordinators and staff. This includes daily scheduling, staffing, timely evaluation completion, proactive customer service communication, thorough observation visits, and prompt resolution of patient and family requests
  • Ensured timely client engagement and process accountability by implementing a rigorous follow-up system for new cases, successfully mandating 100% initial outreach by client coordinators within 2 business days.
  • Proficient in handling simultaneous calls via web-based calling systems such as Webex and Microsoft Teams. Skilled in utilizing features like call parking and transferring calls to the correct extensions or individuals.
  • Proactively managed client relationships and care plans for private-pay clients, conducting 90-day check-in calls to assess service quality, resolve issues, and update information, alongside 180-day in-home visits to ensure home safety and optimize caregiver performance
  • Managed annual client outreach for Kern Regional Center, proactively assessing service quality, addressing needs, resolving concerns, and ensuring accurate service plan data for optimal client support
  • Diligently performed quarterly audits on Admissions processes, including thorough checks of all financial documentation and data input for accuracy and completeness.
  • Ensure compliance with company policies. If there is a potential violation, we initiate an investigation and work with legal counsel to determine the appropriate course of action.
  • Collaborate with direct manager, client coordinators, and recruiters to analyze staffing shortages, client feedback, roadblocks and challenges, and potential sales leads.
  • Participated in quarterly performance reviews with manager, addressing KPIs, expectations, and obstacles to facilitate achievement of personal goals and Maxims
  • Full-time: 40 hrs per week

Client Coordinator

Maxim Healthcare Services
08.2021 - 10.2024
  • Serve as the initial contact after Admission visit has been completed by manager or recruiter.
  • Facilitated new client integration by conducting welcome calls, determining scheduling requirements, and identifying appropriate caregiver matches
  • Optimize staffing ratio by coordinating the needs, requirements, and preferences of all client types (patients, facilities, referral sources, caregivers, and staff)
  • Coordinate and confirm schedules with clients and active caregivers and ensures all placements adhere to applicable compliance and contract requirements
  • Receive referrals, create a medical record, and serve as the primary point of contact for clients.
  • On a need basis, facilitate intake home admission visits for new clients, ensure services are set up, and coordinate staff introductions.
  • Direct report to approximately 85 caregivers. Record caregivers’ correspondence, needs, availability, and schedule in system of record.
  • Performs on-call as needed or assigned and assist with other duties as needed such as Payroll, application and system troubleshoot.
  • Managed annual client outreach for Kern Regional Center, proactively assessing service quality, addressing needs, resolving concerns, and ensuring accurate service plan data for optimal client support
  • Ensure compliance with company policies. If there is a potential violation, we initiate an investigation and work with legal counsel to determine the appropriate course of action.
  • Collaborate with direct manager, client coordinators, and recruiters to analyze staffing shortages, client feedback, roadblocks and challenges, and potential sales leads.
  • Participated in quarterly performance reviews with manager, addressing KPIs, expectations, and obstacles to facilitate achievement of personal goals and Maxims
  • Full-time: 40 hrs per week

Field Support Specialist

Maxim Healthcare Services
03.2020 - 08.2021
  • Main liaison between Kern Regional and Maxim’s Family Select Respite Department
  • Assist parents with Respite services through Kern Regional Center to explain our services, caregiver hiring process, authorization funding, and any discrepancies in authorized hours worked.
  • Facilitated the onboarding process by assisting candidates with each step of the required documentation, including applications, background checks, and state forms.
  • Once background checks have cleared, contact eligible candidates to schedule orientation. Aim to coordinate 6 to 12 new respite caregiver orientations weekly, ensuring Human Resources documentation and policies are prepared and the preferred Maxim electronic clock-in system is explained
  • Process payroll every week, assist with payroll problem solving, retain all records per compliance, and report payroll compliance matters. Maintain direct communication with payroll & billing department to make sure all levels of care get covered by proper authorization funding and billing codes.
  • Developed payroll processing templates and training materials for new and cross-training employees. Continuously monitored Kern Regional Center Authorizations to prevent payroll errors and payment delays.
  • Direct contact between Kern Regional Center caseworkers and myself to ensure our client maximizes their utilization of hours monthly.
  • Troubleshoot and assist caregivers on our MaximMobile App and Telephony call line systems.
  • Utilize Vision NetSmart My Unity system, for all client and caregiver functions. Adhere to PHI, HIPPA, and Mandate Reporting policies and regulations.
  • Full-time: 40 hrs per week

Administrative Assistant II

UCLA Dermatology
12.2017 - 01.2019
  • Serve as front staff initial point of contact for patients to check-in
  • Assist patients with check-in and checkout process, identify patient by asking for Identification and proof of current insurance coverage, and collect copayments. Answer daily calls on multi-line ACD phones. Direct contact with medical providers to coordinate patient appointments and after care instructions
  • Execute daily reports to prevent billing interruptions on patient appointments, such as non-coverage, out-of-network medical groups, and unconfirmed referrals.
  • Coordinate referrals within UCLA Med group guidelines, health plans, and contracts.
  • Respond to emails sent from patients through via UCLA MyChart portal and messages sent from the Patient Communication Center on behalf of patients on a timely manner.
  • Utilize Epic CareConnect electronic systems to execute all UCLA patient functions, balance deposit drawer at end of day, and adhere to PHI and HIPPA policies.
  • Full-time: 40 hrs per week

Part-Time Customer Service Representative

CVS
06.2008 - 01.2019
  • Assist customers with any questions or concerns on products and services.
  • Cashier at front store and assist in the Pharmacy for order pick up’s. Identify all customers concerns. Adhere to age restriction items and verified age carefully with a valid state identification.
  • Assist with quarterly inventory audits, cycle count backroom stock, pre-order merchandise, and reset planograms quarterly. Complete all tasks accurately and timely.
  • Train new staff on front cashiering, product maintenance, backroom procedures, unloading product from delivery, and merchandizing.
  • In charge of damaged product hazardous waste control. Processed them accordingly to hazardous level. Audit bins on a weekly basis to ensure accuracy when products are picked up quarterly.
  • Upheld the top 20 percentile of top seller for monthly promotional sells and customer satisfaction.
  • Part-time: 18 hrs per week

Patient Communication Representative

UCLA Health
12.2015 - 12.2017
  • Serve as initial point of contact with patients for appointment scheduling, registration and verification of authorizations.
  • Register patients in a pleasant, professional and timely manner. Register patient with an emphasis on accuracy concerning patient demographics and insurance information.
  • Match and schedule patients with the appropriate specialist/internist in a timeframe suitable for the medical urgency. Provide customer service to patients, physicians, and other callers.
  • Utilize UCLA Health EMR system to communicate patient related matters by creating telephone encounters that include clear and concise documentation, while delivering the highest level of patient care with every interaction.
  • Coordinate care within the guidelines of multiple health plans, contracts or insurance types
  • Provide timely follow up to our patients that have left voicemails, are on the waiting list, and/or who have sent us an electronic request via UCLA MyChart.
  • Full-time: 40 hrs per week

Customer Support

RxVantage, LLC.
10.2014 - 12.2015
  • Provide customer support to medical facilities mainly, oncology & hematology, and pharmaceutical representatives.
  • Deliver an utmost efficacy in customer support including but not limited to, technical support issues, scheduling functionality, and medical provider updates.
  • Conduct daily calls to medical offices to ensure the systems features and functionality are working properly for their office needs.
  • Assist pharmaceutical representatives with technical issues on locating offices, medical providers, obtaining available appointments for high demand oncology/hematology offices, and premium feature charges.
  • Conduct chat sessions on a daily basis and resolve matters in a timely matter, also adhere to all security verification upon inquiry sessions.
  • Report increase in sales, technical issues, promotion ideas, and contribute with teams efforts to increase productivity every 2-weeks. Increased productivity by 35% and sales by 20%.
  • Full-time: 40 hrs per week

Marketing Administrative Assistant

MilsteinAdelman, LLC.
06.2012 - 09.2014
  • Represent homeowners in construction defect litigations and provide assistance throughout the process.
  • Disbursed hundreds of information material to promote representation to homeowners across South and Northern California. Assistant to two attorneys.
  • Conduct daily calls on homeowner who have sent their information for more details about the case against the home builders. Conducted data entry, filing, document scanning, and run various reports weekly.
  • Developed a spreadsheet that required verification by data retention.
  • Administer a spreadsheet that obtains all necessary information with upcoming dates to file original complaint, first amended complaint, and final complaint.
  • Increased productivity 30% from start of position.
  • Full-time: 40 hrs per week

Loan Administrator

VA Desert Pacific Federal Credit Union
03.2009 - 04.2012
  • Member service representative to employees and family members of the Veterans Administration Hospital
  • Traveled to our three locations for training, coverage, and promote monthly events.
  • Assist with back office transactions such as automatic clearing house transactions, general ledger balancing, and reconciliation on a weekly basis.
  • Deliver marketing proposals and establish a strategy to generate more credit union services to our members.
  • Process conventional loan requests such as but limited to collateralize, personal, and secured.
  • Generate high call volume to credit union members to promote monthly specials and promotions.
  • Generated approximately $50,000 monthly in new credit union loans.
  • Full-time: 40 hrs per week

Sr. Member Service Representative

VA Desert Pacific Federal Credit Union
04.2007 - 03.2009
  • Member service representative to employees and family members of the Veterans Administration Hospital
  • Traveled to our three locations for training, coverage, and promote monthly events.
  • Assist with back office transactions such as automatic clearing house transactions, general ledger balancing, and reconciliation on a weekly basis.
  • Deliver marketing proposals and establish a strategy to generate more credit union services to our members.
  • Process conventional loan requests such as but limited to collateralize, personal, and secured.
  • Generate high call volume to credit union members to promote monthly specials and promotions.
  • Generated approximately $50,000 monthly in new credit union loans.
  • Full-time: 40 hrs per week

Member Service Representative

VA Desert Pacific Federal Credit Union
09.2004 - 01.2006
  • Member service representative to employees and family members of the Veterans Administration Hospital
  • Traveled to our three locations for training, coverage, and promote monthly events.
  • Assist with back office transactions such as automatic clearing house transactions, general ledger balancing, and reconciliation on a weekly basis.
  • Deliver marketing proposals and establish a strategy to generate more credit union services to our members.
  • Process conventional loan requests such as but limited to collateralize, personal, and secured.
  • Generate high call volume to credit union members to promote monthly specials and promotions.
  • Generated approximately $50,000 monthly in new credit union loans.
  • Full-time: 40 hrs per week

Education

Bachelors of Science - Health Administration with concentration in Health Management

University of Phoenix
01.2014

Skills

  • Effective verbal communication
  • Proficient in typing at 75 wpm
  • Proficient in Spanish communication
  • Case management expertise
  • Swift adaptation to innovative technologies
  • Effective under pressure
  • Proficient in problem-solving
  • Understanding of healthcare terminology

PROGRAMS

Proficient and knowledgeable with the following programs and systems: MS Word, MS Excel, MS PowerPoint, MS Publisher, MS Outlook, MS OneNote, Adobe, Internet Explorer, People Soft 2003, Symitar, CaseManager, SalesForce, Zendesk, Zopim Chat, SendGrid, UCLA CareConnect (also known as EPIC), Vision (also known as Netsmart MyUnity).

Timeline

Intake Coordinator

Maxim Healthcare Services
10.2024 - Current

Client Coordinator

Maxim Healthcare Services
08.2021 - 10.2024

Field Support Specialist

Maxim Healthcare Services
03.2020 - 08.2021

Administrative Assistant II

UCLA Dermatology
12.2017 - 01.2019

Patient Communication Representative

UCLA Health
12.2015 - 12.2017

Customer Support

RxVantage, LLC.
10.2014 - 12.2015

Marketing Administrative Assistant

MilsteinAdelman, LLC.
06.2012 - 09.2014

Loan Administrator

VA Desert Pacific Federal Credit Union
03.2009 - 04.2012

Part-Time Customer Service Representative

CVS
06.2008 - 01.2019

Sr. Member Service Representative

VA Desert Pacific Federal Credit Union
04.2007 - 03.2009

Member Service Representative

VA Desert Pacific Federal Credit Union
09.2004 - 01.2006

Bachelors of Science - Health Administration with concentration in Health Management

University of Phoenix

Similar Profiles

CREATE PROFILE