Jessica Raap
Schaumburg,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Homeless Prevention Program Manager
Center of Concern
03.2022 - 09.2023
- Planed and developed all phases of the ESG-HP program operations
- Developed and maintained appropriate fiscal records for the ESG-HP and HMIS program reports
- Provided direct client assistance in homeless prevention-related grants
- Provided certified HUD Housing Counseling to clients and accurately tracked, and entered client data
- Managed the Suburban Cook Call Center Referrals, updated HMIS and internal database, ensuring database is kept up to date
- Facilitated the creation of individual case plans, interventions, and obtained all required paperwork
- Provided homeless prevention related training to staff interns as needed
- Generated and delivered reports, program review presentations and other program status updates.
Housing Support Specialist
Center of Concern
07.2021 - 09.2023
- Planned and developed all phases of ESG-HP Program operations
- Participated in training through Coordinated Entry (CE) to enhance skill building and ensure that all client services are provided effectively
- Provided direct client assistance to all clients in the ESG-HP program
- Conducted on and off-site housing assessments, housing counseling, homeless prevention services, coordinated needed services for individuals/families and provided referrals using agency resource directory
- Organized and tracked program activity in Apricot system and paper files, as needed and/or as requested by Director of Programs
Home Sharing Coordinator
Center of Concern
05.2019 - 09.2023
- Coordinated Home Share program and found matches to individuals looking for affordable housing
- Maintained daily caseload and accurate reporting of client data
- Assisted clients to apply for public benefits such as, SNAP/Medicaid
- Provided rent calculations and monthly reports to supervisor in a timely manner
- Provided housing counseling to individuals experiencing homelessness and assisted clients with applications for rental assistance.
- Gave presentations at public gatherings and community events to promote awareness of Home Share Program
Clinical Intern
The Branch Family Institute
02.2023 - 08.2023
- Supervised visits for families in safe visitation/ exchange program
- Utilized empathy and active listening to build relationships with clients
- Maintained clinical documentation of goals and progress
- Maintained progress notes and documentation for patient health records
- Delivered appropriate therapy based on diagnosis and individual needs
- Performed comprehensive assessments for each patient
- Attended seminars and workshops to stay informed of best practices in the field.
ABA Therapist
Apex Pediatric Therapy Services
08.2022 - 03.2023
- Worked one-on-one with clients to provide in-home Applied Behavior Analysis (ABA) Therapy
- Implemented behavior intervention and skill acquisition plan as developed by a Board Certified Behavior Analyst (BCBA)
- Collected data during sessions (includes daily progress notes, program modifications and parent signature)
- Maintained professionalism and respect for clients at all times
- Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
- Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
Community Connections Intern
Association House of Chicago
09.2020 - 03.2021
- Completed LOCUS and IM+ CANS assessments for individuals to determine accurate level of care
- Provided individual therapy to adults and children in program
- Attended and participated in meetings and brainstorming sessions with team members.
- Attended training to validate or refresh basic professional skills.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Life Enrichment Associate
Center of Concern
04.2019 - 11.2019
- Oversaw day to day operations of the senior lunch program including placing food and supply orders in a timely manner
- Tracked all attendees of the program and ensured everyone was accounted for
- Delegated tasks to volunteers, assisted with the daily activity, collected all cash donations, and resolved conflict amongst program participants
- Ensured all policies were being adhered to by program participants.
Intern Case Manager
Center of Concern
08.2018 - 05.2019
- Determine clients needs through intake procedures
- Connected individuals with relevant community resources and coordinated referrals.
- Find referrals to resources pertaining to shelters, food pantries, and housing
- Determine eligibility and assist clients with applications for rent and utility
- Enter and track clients into HMIS database, contact social service agencies for referrals
- Educate clients on program requirements and collect necessary documentation.
Education
Master’s - Social Work
University of Illinois At Chicago
Chicago, IL05-2025
Bachelor's - Social Work
Northeastern Illinois University
Chicago, IL05.2020
Associate of Arts - General Studies
Triton College
River Grove, IL05.2017
Skills
- Case Management
- Microsoft Office
- Motivational Interviewing
- Individual Counseling
- Data Collection and Management
- Applied Behavioral Analysis
- Service Planning
- Data entry
- Presentation Skills
- Program Management
- Mental Health Counseling
- Psychological Assessment
- Quick Problem Solver
- Willingness to Learn
- Time Management
- Calm Under Stress
- Attention to Detail
- Crisis Intervention Techniques
- Conflict Resolution
- Biopsychosocial Assessments
Certification
- Mental Health First Aid
- SOAR (SSI/SSDI Outreach, Access, and Recovery)
- Mandated Reporter
- Certified HUD Housing Counselor
- Registered Behavior Technician (RBT)
Timeline
Clinical Intern
The Branch Family Institute
02.2023 - 08.2023
ABA Therapist
Apex Pediatric Therapy Services
08.2022 - 03.2023
Homeless Prevention Program Manager
Center of Concern
03.2022 - 09.2023
Housing Support Specialist
Center of Concern
07.2021 - 09.2023
Community Connections Intern
Association House of Chicago
09.2020 - 03.2021
Home Sharing Coordinator
Center of Concern
05.2019 - 09.2023
Life Enrichment Associate
Center of Concern
04.2019 - 11.2019
Intern Case Manager
Center of Concern
08.2018 - 05.2019
Bachelor's - Social Work
Northeastern Illinois University
Associate of Arts - General Studies
Triton College
Master’s - Social Work
University of Illinois At Chicago