Jessica Rafferty

Efficiently navigated and utilized proprietary software to organize and maintain client information, enhancing data management and collaborating with cross- functional teams to ensure seamless and accurate documentation.

Start-up company partnered with sales agents to build a network and community that assisted business owners. Daily correspondences on multiple platforms with internal teams and meeting client satisfaction expectations. Assisting clients with their payroll portals, obtaining documents, and offering ongoing customer service support.

Bar operation including inventory control, order preparation and cash handling while consistently delivering high-quality service in a fast-paced environment to ensure repeat business.

Working as a yacht stewardess has equipped me with a unique set of skills and experiences that directly translate into a successful career in account management. The role demanded a high level of customer service, adaptability, and meticulous attention to detail—qualities that are essential for managing client relationships and driving business success.

Efficiently memorized and mastered a diverse drink and food menu, while providing high-quality service during peak hours. Implemented effective upselling techniques and established trust and loyalty among customers.

Progressed from hostess to bartender due to strong motivation and dedication to learn and understand every aspect of the job to deliver excellence service and operational efficiency.