Jessica Ragor
Marengo,OH
Summary
A dynamic leader with a proven track record at Serv-U-Success, I excel in operational efficiency and team motivation. Leveraging outstanding communication and strategic thinking, I've significantly enhanced store profitability and customer satisfaction. My expertise in merchandise planning and ability to foster strong relationships underscore my comprehensive skill set.
Overview
16
16
years of professional experience
Work History
Store Manager
Serv-U-Success
06.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Highland Local Schools
Sparta,Oh06-1997
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team motivation
- Store displays
- Sales expertise
- Relationship building and management
- Strategic thinker
- Operations
- Sales professional
- Merchandise planning
- Hourly shift management
- Promotional planning
- Personnel development
- Program implementation
- Operational budgeting
- Employee supervision and motivation
- Reliable
- Staff training/development
- Effective leader
- Scheduling
- Delegation
- Staff hiring
- Employee reviews
- Operational Efficiency
- Multitasking
- Multitasking Abilities
- Customer Relationship Management
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Crisis Management
- Performance Management
Timeline
Store Manager
Serv-U-Success
06.2008 - Current
High School Diploma -
Highland Local Schools