Jessica Rakovic

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Answered customers' questions, recommended items, and recorded order information.

• Enhanced vessel safety by conducting thorough inspections and maintaining equipment to meet regulatory standards.

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• Observed swimmers to quickly detect signs of distress and dangerous animal activity.
• Responded to emergency situations in a timely, efficient manner.
• Provided friendly customer service to guests and addressed concerns.
• Prevented accidents through regular equipment inspections and maintenance.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.
• Coordinated with stock team to expedite restocking of high-demand items.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Used in-store system to locate inventory and place special orders for customers.

• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
• Assisted in setting up promotional displays to attract customer attention and boost sales.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.