Jessica Ramirez
Lawrenceville,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Warehouse Technician
DHL Supply Chain
01.2022 - Current
- Prepared over 500 bills of lading, work orders and shipping orders daily to appropriately route materials.
- Verified accuracy of shipping and receiving documents and maintained records.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Maintained stock records, posted receipts and automated and manual accounting records using
- Maintained stock records, posted receipts and automated and manual accounting records using [SAP].
Customer Service Representative
Payless Decor
12.2020 - 05.2021
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Hallmark Gold Crown
10.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2020
Skills
- Database Management
- Assigning Projects
- Filling Requisition Orders
- Handheld Scanners
- High-Volume Environments
- SAP Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Technician
DHL Supply Chain
01.2022 - Current
Customer Service Representative
Payless Decor
12.2020 - 05.2021
Customer Service Representative
Hallmark Gold Crown
10.2017 - 03.2020
High School Diploma -
Berkmar High School
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