Jessica Ramirez
Orlando,FL
Summary
Talented Team Lead experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Team Lead - Absence & Accommodations - Compliance
Cox Automotive Inc
10.2020 - Current
- Point of contact for COVID Vaccine Exemptions for the general employee population, employees on leave, and pre-hires, as well as helping establish the DFS/ITC Pre-Hire physical adjudication interactive accommodation process as a result of the recent COLT acquisition
- These requests require paperwork review, an employee interactive process, a manager interactive process, as well as recommendation to the committee
- My duties consist of processing exemption requests, assigning cases to the project team, responding to escalation requests, as well as managing inbox responses, as well as validating cases that are ready to submit for committee review
- Partner with the reporting team to assist with reporting requests that come into the Workplace Environment Team
- Point of contact for COVID Supplemental Paid Sick Leave Plans in accordance with local and state mandates
- Conduct research to resolve escalations from HR Business Partners, People Leaders, and employees regarding leave of absences
- Partnered with legal partners to conduct Risk Analysis to mitigate risk to the business
- Administer in-job accommodations and engaged in the interactive process in compliance with the Americans with Disabilities Act
- Administer leave of absences in accordance with local, state, and federal laws as well as company specific plans
- Calculate and apply corresponding Short-Term Disability pay in partnership with the payroll department
- Create SOP's and training material for Tier 1 and Tier 2
- Administer new hire training
- Serve as a subject matter expert by providing chat support to Tier 1
- Leave of
- Coached team members in techniques necessary to complete job tasks.
- Designed strategic plan for component development practices to support future projects.
Absence Case Manager
Reed Group
11.2016 - 10.2020
- Knowledgeable of the Family Medical Leave Act
- Knowledgeable of State mandated leave plans outlined in Leave Advisor
- Contact health care providers to expedite claims process as well as verify information
- Attempt to deescalate situations by advising correct information and performing correct steps to resolve issues
- Create escalations to resolve priority issues in a timely manner
- Conduct Employee Interviews post intake
- Complete Eligibility Verifications
- Complete Employee Contact – Decision Notifications
- Serve as a subject matter expert by providing floor support to peers
- Shadow new hire training
- Conduct team training to ensure cohesive knowledge of client updates
- Conducted Quality Audits and provided feedback to peers
- Assisted with Real Time Analyst duties.
Financial Services Associate
Amscot Financial
03.2016 - 11.2016
- Provided outstanding customer service, and maintained friendly and professional customer interactions
- Address customer concerns and attempted to resolve disputes in a professional and courteous manner to ensure satisfaction was achieved in order to maintain good rapport
- Handled large amounts of money effectively in order to balance the drawer at the end of each shift
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, etc
- Discretely handled customers' sensitive information
- Performed cash advance, wire transfer, and check cashing transactions at an efficient pace
- Executed good judgement to identify fraudulent activity during any given transaction Due to the nature of the financial services industry.
Assistant Store Manager
The Fragrance Outlet, Inc
08.2009 - 03.2016
- Efficiently ran store and managed sales floor in the absence of the store manager
- Addressed concerns with employees as needed and followed up with key holders
- Performed clerical duties such as preparing schedules, corresponding to corporate and customer inquiries, and preparing reports and spreadsheets
- Received shipment of inventory, merchandising materials, and promotional items
- Assembled shipments for store transfers and customer orders
- Transported materials between stores within the Central Florida area
- Ensured payroll was completed in an accurate and timely manner
- Responsible for opening and closing the store and securing all store assets
- Maintained store security and handled cash
- Protected company assets by following loss prevention inventory tracking procedures; trained staff on same
- Assisted with new hire training and ongoing staff development; established a daily agenda to utilized during hours of operations
- Delivered seamless customer service by making every effort to find a comparable product for customer even if item sought after not in stock
- Addressed customers concerns and attempted to resolve disputes in an efficient manner.
Transportation Management Coordinator
US Army Reserve
11.2010 - 03.2014
- Marked and labeled cargo and freight shipments in accordance with regulatory requirements
- Operated TC – AIMS II automated data terminal equipment system to prepare movement documentation or related correspondence
- Performed office duties such as posting regulations, maintaining files, and creating routine office correspondence using Microsoft Office business applications
- Obtained a Secret Security Clearance.
Education
A.A - General Studies
Valencia College
Technical Certificate in Operations Support & Services -
Valencia College
Transportation Management Coordinator Cert. - Logistics Management
Department of Defense
Fort Lee, VA08.2011
Skills
- Process Improvement Initiatives
- Technique Optimization
- Task Monitoring
- Complaint Resolution
- Process Integration
- Leave of Absence Management
- Workflow Processes
- Human Resources Policy Implementation
- Report Preparation
- Senior Leadership Support
- Staff Training
- Quality Assurance Controls
Timeline
Team Lead - Absence & Accommodations - Compliance
Cox Automotive Inc
10.2020 - Current
Absence Case Manager
Reed Group
11.2016 - 10.2020
Financial Services Associate
Amscot Financial
03.2016 - 11.2016
Transportation Management Coordinator
US Army Reserve
11.2010 - 03.2014
Assistant Store Manager
The Fragrance Outlet, Inc
08.2009 - 03.2016
A.A - General Studies
Valencia College
Technical Certificate in Operations Support & Services -
Valencia College
Transportation Management Coordinator Cert. - Logistics Management
Department of Defense
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