Jessica Ramirez
Waxhaw,NC
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Donations Coordinator/ E-Commerce Assistant
Habitat For Humanity Of The Charlotte Region
07.2019 - 07.2024
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training and onboarding
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Provided language translation services for customer service inquiries.
- Scheduled over 400 donation pickups monthly and managed high volume email and phone system
Barista
Habitat For Humanity Of The Charlotte Region
02.2017 - 07.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Mentored volunteers and new hires with comprehensive training and ongoing guidance, boosting team performance.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Seasonal Sales Associate
American Eagle
11.2016 - 12.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Penn Foster Online College
2022
Queens University of Charlotte
2017
Skills
- Administrative and Operations Support
- File and Fleet Management
- Project Management
- Office Administration
- Schedule and Calendar Management
- Data Confidentiality
- Relationship Building
- Data Entry
- Multi-Line Phone Systems
- Fast Learner
- Document Control
- Time Management
- Effective communication
- Multitasking abilities
Languages
Spanish
Native or Bilingual
Korean
Elementary
Turkish
Elementary
Chinese (Mandarin)
Elementary
French
Elementary
Timeline
Donations Coordinator/ E-Commerce Assistant
Habitat For Humanity Of The Charlotte Region
07.2019 - 07.2024
Barista
Habitat For Humanity Of The Charlotte Region
02.2017 - 07.2019
Seasonal Sales Associate
American Eagle
11.2016 - 12.2016
Penn Foster Online College
Queens University of Charlotte
Similar Profiles
Matthew JacksonMatthew Jackson
Project Management Assistant at Habitat For Humanity-Charlotte RegionProject Management Assistant at Habitat For Humanity-Charlotte Region
Belinda HowardBelinda Howard
Neighborhood Revitalization Specialist at Habitat For Humanity -Charlotte RegionNeighborhood Revitalization Specialist at Habitat For Humanity -Charlotte Region
Marian WhiteMarian White
Restore Associate at Habitat for Humanity Capital RegionRestore Associate at Habitat for Humanity Capital Region
Cam'ryn BostCam'ryn Bost
After School Caregiver at Thales AcademyAfter School Caregiver at Thales Academy
Michael ReynoldsMichael Reynolds
Master Police Officer at UNC CharlotteMaster Police Officer at UNC Charlotte