Jessica Ramirez
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Hampton Inn By Hilton
Bartow, FL
02.2021 - 09.2023
- Trained and supervised a team of 12+ housekeepers proper cleaning techniques and safety regulations.
- efficiently Managed Housekeeping, Laundry and Breakfast departments
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Created schedules for staff to ensure adequate coverage at all times.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Housekeeping Supervisor
Hampton Inn By Hilton
Bartow, FL
01.2020 - 02.2021
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Housekeeper
Hampton Inn By Hilton
Bartow, FL
03.2018 - 01.2020
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL06-2015
Skills
- Health and Safety Compliance
- Scheduling Proficiency
- Task Delegation
- Employee Engagement
- Strong Leadership
- Staff Training and Development
- Recruiting and Interviewing
- Inventory Control
- Decision-Making
- Stock Inventory Management
- Goal Setting
- Adaptability
- Organizational Skills
- Excellent Communication
- Continuous Improvement
Certification
- hilton university
- cpr
Languages
English
Professional
References
References available upon request.
Timeline
Executive Housekeeping Manager
Hampton Inn By Hilton
02.2021 - 09.2023
Housekeeping Supervisor
Hampton Inn By Hilton
01.2020 - 02.2021
Housekeeper
Hampton Inn By Hilton
03.2018 - 01.2020
High School Diploma -
Lake Region High School