Jessica Ramirez
Crest Hill,IL
Overview
3
3
years of professional experience
Work History
Key Holder
Hollywood Feed
10.2023 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Service Assistant
Jeni's Splendid Ice Creams LLC
10.2021 - 08.2023
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Continuously refined personal knowledge base regarding products/services offered by the company, utilizing this expertise to better serve customers looking for guidance on their purchases.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Contributed to a positive work environment by actively participating in team meetings and trainings.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC12.2023
Skills
- Relationship Building
- Customer Service
- Training and Mentoring
- Daily Reporting
- Task Delegation
- Sales Proficiency
- Multitasking and Prioritizing
- Adaptable to Changing Demands
- Team Building and Motivation
- Critical Thinking
- Goal Setting and Achievement
Timeline
Key Holder
Hollywood Feed
10.2023 - 04.2024
Service Assistant
Jeni's Splendid Ice Creams LLC
10.2021 - 08.2023
Bachelor of Arts - Political Science
University of North Carolina At Charlotte