Summary
Overview
Work History
Skills
Timeline
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Jessica Ramirez

College Park,MD

Summary

I am a dedicated and results-driven professional who is passionate about fostering a culture of trust, transparency, and accountability. I have extensive experience in training, administrative operations, and leadership development. Excel in promoting collaboration across departments, improving store processes, and ensuring compliance with company policies. I am recognized for my exceptional interpersonal skills, including active listening, empathy, conflict resolution, and relationship building, which help create a positive and productive work environment. Committed to continuous learning, adaptability, and problem-solving to enhance efficiency, improve the customer experience, and support the success of my team members. Skilled in training facilitation, workforce planning, reporting, and communication, all of which are essential to upholding Whole Foods Market's mission and high standards.

Overview

11
11
years of professional experience

Work History

Store Trainer

Whole Foods Market Inc
Riverdale Park, Maryland
01.2024 - Current
  • Develop strong relationships with team members to foster trust and a positive store culture.
  • Communicate training updates and store programs through verbal, email, and written reports.
  • Deliver New Member Connections programs, including Welcome Tour, Culture Connections, and Career Connections.
  • Manage administrative responsibilities, including tracking training completion, submitting payroll reports, and processing documentation.
  • Promote workplace safety by leading On Point/FSET meetings, and managing PPE/uniform supplies.
  • Handle store-wide reporting tasks, including With Appreciation reports, Police Officer Payroll, and In-Kind Donations.
  • Oversee Culture Champion Ambassador initiatives, including activations, store giving programs, and Culture Compass surveys.

Customer Service ATL

Whole Foods Market Inc
Riverdale Park, Maryland
07.2017 - 12.2023
  • Strengthened One Store, One Team culture by implementing cross-training in departments in need.
  • Served as an approved Shift Leader, supporting daily store operations and resolving customer concerns.
  • Managed administrative tasks, including scheduling, payroll adjustments, and compliance reporting.
  • Coached and mentored leaders on administrative processes, including hiring in Workday, completing Sections 1 & 2 in Guardian, and navigating ASK TMS.
  • Conducted performance tracking and reporting, ensuring operational and financial targets were met.
  • Adapted to evolving business needs, including e-commerce, Amazon returns, self-checkout implementation, and policy updates

Store Manager

Family Dollar
Riverdale, Maryland
02.2014 - 01.2017
  • Worked with vendors and suppliers to obtain products and project sales.
  • Monitor and evaluate department processes.
  • Maintain inventory.
  • Executed hiring process and provided training to new recruits.
  • Merchandising and planning for upcoming holidays and promotions.

Skills

  • Administrative and Operational Management: Skilled in managing store processes, payroll, and compliance documentation
  • Data Entry & Reporting: Experienced in maintaining accurate records, training reports, and store performance metrics
  • Scheduling and Workforce Planning: Kronos knowledge
  • Onboarding Support: Knowledgeable in hiring, training, and using Workday/Guardian
  • Inventory and Supply Management: Ordering, tracking, and managing PPE, uniforms, and store supplies
  • Compliance and Policy Adherence: Ensure alignment with company policies, labor laws, and safety regulations
  • Microsoft Office: Excel, Word, and Outlook
  • Communication and team coordination: a strong ability to facilitate meetings, send professional emails, and document key initiatives
  • Problem-Solving & Decision-Making: Solution-oriented approach to resolving operational and personnel challenges

Timeline

Store Trainer

Whole Foods Market Inc
01.2024 - Current

Customer Service ATL

Whole Foods Market Inc
07.2017 - 12.2023

Store Manager

Family Dollar
02.2014 - 01.2017

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Jessica Ramirez