Hi, I’m
Jessica Ramirez
Phoenix,United States
Summary
Manager with a visionary approach to team leadership and customer engagement, enhancing store performance through innovative sales strategies and effective inventory management. Demonstrates expertise in mentoring staff, optimizing operational efficiency, and implementing cost-saving measures, resulting in improved budget outcomes and high customer satisfaction. Committed to fostering a collaborative environment and driving growth opportunities for team members.
Overview
17
years of professional experience
1
Certification
Work History
Turbo Tax
Product Expert
01.2023 - 05.2025
Job overview
- Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
- Maximized profitability by negotiating favorable contracts with suppliers, reducing production costs without sacrificing quality.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
Payless shoe source
MANAGER
03.2018 - 09.2024
Job overview
- Orchestrated store operations and team growth, deploying strategic solutions that amplified customer satisfaction and operational efficiency
- Refined inventory management protocols and introduced innovative training methods, cutting stockroom processing time
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Jessica's cleaning
CLEANING PROFESSIONAL
11.2008 - 01.2018
Job overview
- Delivered quality customer service to address urgent needs and cleaning requests.Devised and managed effective cleaning schedules for better time utilization
- Maintained top-tier cleanliness in residential areas
- Introduced green cleaning solutions, improving process efficiency
- Assessed specific cleaning needs, providing tailored solutions
- Used time management and efficient cleaning methods to meet deadlines.
- Maximized productivity with thorough knowledge of various tools, equipment, and materials used in the cleaning industry.
Education
Rio Salado College
Associates Degree
05.2018
University Overview
Graduated and had a good overall GPA
IIA
Associates Degree from Accounting program
11.2006
Skills
- Remote Collaboration
- Time Management
- Digital Communication
- Critical Thinking
- Technical Proficiency
- Innovative Thinking
- Organizational Skills
- Attention to Detail
- Problem Solving
- Adaptability
- Self-Motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
LANGUAGES
Spanish (Highly proficient)
English (Native)
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Timeline
Product Expert
Turbo Tax
01.2023 - 05.2025
MANAGER
Payless shoe source
03.2018 - 09.2024
CLEANING PROFESSIONAL
Jessica's cleaning
11.2008 - 01.2018
IIA
Associates Degree from Accounting program
Rio Salado College
Associates Degree
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