Jessica Ramirez
Jacksonville,FL
Summary
Dynamic Regional Operations Manager with a proven track record at Elite Staffing, enhancing operational efficiency and customer satisfaction. Skilled in compliance management and relationship building, I successfully implemented performance improvements that streamlined processes and fostered a collaborative team environment, driving significant organizational effectiveness.
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
20
20
years of professional experience
Work History
Regional Operations Manager Onsite
Elite Staffing
01.2024 - 07.2025
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 6 locations per month to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Enforced compliance with local, state and federal regulations and company standards.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Property Manager
PCA
01.2021 - 07.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Senior Recruiter/
FSS Staffing Solutions
07.2024 - 03.2025
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Fostered positive candidate experiences through transparent communication throughout the recruiting process.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.
- Regularly attended networking events and conferences to expand professional network and identify potential candidates for future openings.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Actively participated in local job fairs to promote company brand among prospective employees while identifying potential talent matches for current vacancies.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Managed relationships with external recruitment agencies, ensuring timely and cost-effective fulfillment of open positions.
- Increased diversity hiring initiatives through targeted outreach efforts and partnerships with professional organizations catering to underrepresented groups.
Talent Acquisition Manager
Sutherland Global
12.2021 - 03.2024
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.
- Managed all aspects of the interview process including scheduling, conducting interviews, providing feedback, and negotiating offers with candidates.
Property Manager
HACE
01.2021 - 07.2023
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Branch Manager
Onsite Personnel
04.2015 - 05.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
Senior Job Developer /Senior Case Manager
Careerlink
01.2014 - 02.2023
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
- Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Contributed to team efforts by sharing best practices and collaborating on initiatives aimed at improving overall program effectiveness.
- Expanded the network of potential employers by attending industry events, conferences, and meetings regularly.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Increased job placements by developing customized employment plans for clients.
- Implemented innovative marketing strategies to increase awareness of available services among potential clients and employers.
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
Human Resources Manager
Northeast Building Products
03.2019 - 03.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Onsite Manager/Senior Recruiter/Head of Human Resources
Sourcenowllc
01.2017 - 01.2021
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Regularly updated stakeholders on project status through detailed reports and presentations.
- Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decisionmaking.
- Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
Senior Recruiter/Head of Human Resources
Lyneer Staffing
07.2008 - 02.2016
- Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
- Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
- Implemented innovative recruiting techniques to attract top talent in a competitive market.
- Streamlined recruitment processes for increased efficiency and improved candidate experience.
- Contributed to the development and implementation of employer branding initiatives, positioning the company as an appealing workplace for prospective talent.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
Business Management
Thomas Edison HIgh School
Philadelphia, PA06-1997
Skills
- Operational efficiency
- Excellent interpersonal skills
- Warehouse management
- Staffing oversight
- Outstanding communication skills
- Distribution center operations
- Maintenance scheduling
- Asset management
- Federal regulations
- Workforce planning
- Compliance management
- Facility management
- Strategic planning
- Report writing experience
- Staff supervision
- Expense tracking
- Customer and vendor relations
- Supervisory role background
- Safety protocol
- document flow coordination
- Teamwork and collaboration
- Recruitment
- Customer service management
- Performance improvements
- Relationship building
- Employee scheduling
- Policy development and enforcement
- Business development
- Staff hiring
- Business leadership
- Operations management
- Employee relations
- Customer relations
- Employee development
- Training management
- Management team building
Languages
English
Native or Bilingual
Croatian
Professional Working
Spanish
Native or Bilingual
Timeline
Senior Recruiter/
FSS Staffing Solutions
07.2024 - 03.2025
Regional Operations Manager Onsite
Elite Staffing
01.2024 - 07.2025
Talent Acquisition Manager
Sutherland Global
12.2021 - 03.2024
Property Manager
PCA
01.2021 - 07.2025
Property Manager
HACE
01.2021 - 07.2023
Human Resources Manager
Northeast Building Products
03.2019 - 03.2022
Onsite Manager/Senior Recruiter/Head of Human Resources
Sourcenowllc
01.2017 - 01.2021
Branch Manager
Onsite Personnel
04.2015 - 05.2023
Senior Job Developer /Senior Case Manager
Careerlink
01.2014 - 02.2023
Senior Recruiter/Head of Human Resources
Lyneer Staffing
07.2008 - 02.2016
Business Management
Thomas Edison HIgh School
Similar Profiles
Arturo MartinezArturo Martinez
General Laborer at Elite StaffingGeneral Laborer at Elite Staffing
Darius BakerDarius Baker
Warehouse Worker at Elite StaffingWarehouse Worker at Elite Staffing
Billie SuarezBillie Suarez
Onsite Manager at Elite StaffingOnsite Manager at Elite Staffing
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing