Jessica Ramirez
San Jose,CA
Summary
Dedicated Customer Service professional with over 10 years of experience in enhancing customer satisfaction and loyalty. Skilled in problem solving, communication, and providing high-quality customer support.
Overview
12
12
years of professional experience
Work History
Personal Shopper
Instacart
05.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Achieved 5 star ratings by providing excellent customer service, addressing any issues or concerns promptly and maintaining a positive reputation as a Full Service Shopper
- Multi-tasked multiple orders for customers and provided fast quality service
- Curated personalized shopping experiences based on customer preferences and feedback.
Cashier/Receptionist
Capitol Toyota
06.2019 - 02.2020
- Operated telephone and handled over 100 incoming/outgoing calls daily
- Greeted customers entering our Service Center and responded promptly to customer needs.
- Managed cash register accurately, ensuring all transactions balanced out at the end of the day.
- I made sure to deliver great customer service by helping them with payments, service questions, and schedule future appointments.
Warranty Administrator
Capitol Toyota
08.2018 - 06.2019
- Reached out to over 50 customers daily, scheduled appointment and follow ups for their vehicle Service Recalls
- Reviewed 150+ daily work orders, ensuring the proper warranty codes were being utilized to prevent billing errors
- Worked closely with Service Team to coordinate service recalls and made sure they were closed out correctly
- Processed "Pre Delivery Inspections" for new car inventory
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Lead Cashier
Stevens Creek Toyota
06.2014 - 07.2018
- Assisted 100+ daily customers with taking payments, answering questions about services completed, reviewed their Multi Point Inspection and schedule follow up maintenance
- Scanned and organized all repair work orders
- Filed all records in accordance to the corresponding year
- Helped out with customers rentals and followed companies policies to prevent any loss to the company
- Trained and mentored team members on customer service best practices and point-of-sale systems.
- Supervised daily cash operations, ensuring accuracy and efficiency in all transactions.
Cashier/Waitress
Las Catrinas Restaurant
01.2014 - 06.2014
- Provided great customer service, took orders and assigned customers tables based on their party size
- Worked closely with the kitchen staff to accommodate any special requests by the customer
- Maintained a clean and organized checkout area to ensure optimal customer experience
- Followed cash handling policies
- Followed opening and closing procedures.
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CA06.2009
Skills
- Team Player
- Organizational Skills
- Attention to detail
- Receptionist
- Phone etiquette
- Customer service
- Time management
- Spanish speaking
Timeline
Personal Shopper
Instacart
05.2021 - Current
Cashier/Receptionist
Capitol Toyota
06.2019 - 02.2020
Warranty Administrator
Capitol Toyota
08.2018 - 06.2019
Lead Cashier
Stevens Creek Toyota
06.2014 - 07.2018
Cashier/Waitress
Las Catrinas Restaurant
01.2014 - 06.2014
High School Diploma -
Andrew P. Hill High School