Jessica Ramirez
Denton,TX
Overview
4
4
years of professional experience
Work History
Bilingual Fraud Specialists II
JPMorgan Chase
2025.01 - Current
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Assist clients with fraud concerns, ensuring account security and policy compliance.
- Handle 60+ inbound calls daily, resolving fraud claims efficiently.
- Communicate complex issues clearly in English and Spanish, strengthening customer trust.
Sr. Transitional Care Coordinator
RheoMed MSO
2023.10 - 2024.10
- Coordinated patient transitions to enhance continuity of care and improve patient outcomes.
- Presented data insights to leadership, improving patient outcomes.
- Streamlined workflows and trained new hires, reducing onboarding time
Renal Care Coordinator
RheoMed MSO
2023.04 - 2023.10
- Communicated effectively with healthcare teams to ensure alignment on patient treatment strategies.
- Managed post-discharge transitions for nephrology patients, reducing readmissions.
Appointment Scheduler
RheoMed MSO
2022.10 - 2023.04
- Managed calendar for multiple practitioners, optimizing daily schedules for efficiency.
- Assisted in patient intake processes, verifying insurance information and demographic details.
- Promoted to Lead Care Coordinator for improving team workflows.
Member Engagement Coordinator
Signify Health
2021.07 - 2022.09
- Conducted outbound and inbound calls to schedule in-home health evaluations for members.
- Consistently exceeded productivity and satisfaction goals within a fast-paced call center environment.
Education
BBA - Human Resources Management
University of North Texas
Denton, TX12.2026
Associate of Science - General Studies
Collin County Community College
Plano, TX05.2024
Skills
- Bilingual: English & Spanish
- Customer Service & Client Support
- Communication & Conflict Resolution
- Team Training & Leadership
- Workflow Coordination & Process Improvement
Timeline
Bilingual Fraud Specialists II
JPMorgan Chase
2025.01 - Current
Sr. Transitional Care Coordinator
RheoMed MSO
2023.10 - 2024.10
Renal Care Coordinator
RheoMed MSO
2023.04 - 2023.10
Appointment Scheduler
RheoMed MSO
2022.10 - 2023.04
Member Engagement Coordinator
Signify Health
2021.07 - 2022.09
BBA - Human Resources Management
University of North Texas
Associate of Science - General Studies
Collin County Community College