Jessica Ramos
McKinney,TX
Summary
Experienced Office Manager and administration professional with 18 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CPR Instructor- Co-Owner
Premier CPR Training
Allen, TX
04.2016 - Current
- Provide training and Certification for BLS, CPR/AED, First Aid personnel for various organizations
- Public Speaking, strong interpersonal skills
- Develop procedures and systems to include filing, billing, accounts payable, payroll and scheduling
- Communicating with managers to identify training needs and mapping out development plans for teams and individuals
- Responsible for managing, designing, developing, coordinating and conducting all training programs
- Human Resource: interview, hire, train and onboard new Instructors
- Adapted teaching approaches to age, experience and ability of participants to meet course objectives.
- Participated in professional development workshops to stay abreast of changes in the field.
- Participated in continuous quality improvement and assisted with program development and special projects.
Training Coordinator- Assistant Manager
CPR Professionals
Golden, CO
09.2012 - 04.2017
- Develop organizational procedures and systems to include filing, billing, accounts payable, payroll and scheduling
- Improve employee and client retention rates through active communication and problem-solving efforts
- Conducting interviews and Hiring of new candidates
- Establish team atmosphere through leadership and employee development
- Communicating with managers to identify training needs and mapping out development plans for teams and individuals
- Responsible for managing, designing, developing, coordinating and conducting all training programs.
Benefits Consultant
Northwestern Mutual Financial Network
Denver, CO
10.2008 - 05.2009
- Obtain objectives from employers to meet their benefit goals- Provide employment Benefit support for small businesses of 2-10 employees
- Review current programs, benefit package to offer solutions for important issues such as plan design changes, employee contributions and funding alternatives
- Provide employment Benefit support for small businesses of 2-10 employees
- Communicate to employees and employers to increase understanding and appreciation of benefit program.
- Collaborated with HR staff members on employee recruitment strategies that include attractive benefit packages.
- Developed and evaluated methods and techniques for selecting, promoting and training workers.
Administrative Assistant/Receptionist
Northwestern Mutual Financial Network
Denver, CO
02.2007 - 10.2008
- Provide administrative support for financial representatives in network office
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Process incoming correspondence for all financial representatives and partners.
Consultant Nutritionist- Customer Service
Ladies Workout Express
Omaha, NE
12.2006 - 05.2007
- Member nutrition consulting to include; meal planning, weight loss programs, detoxification programs, and personal counseling
- Fitness coach to include; exercise plan and monitoring, equipment introduction, weight training education.
- Counseled patients on proper portion sizes according to age group and activity level.
- Developed and implemented individualized nutrition plans for clients based on their health goals.
Title Clerk/ Office Clerk
Omaha Auto Auction
Omaha, NE
08.2005 - 12.2006
- Process all final sale paperwork for customers; processing a minimum of 50 customers within 2 hours
- Processed and maintained title files, implementing security measures to protect data.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Logistics Support
US Air Force
03.1998 - 11.2004
- Managed all aspects of base warehouse and military clothing store for 6+
- Storage and issue of military assets, Inventory control, document control, work tasking
- Supervision of individuals overseeing pick-up and delivery operations for base supply
- Purchasing and ordering manager; monitors inventory levels of office and departmental supplies, initiate purchase orders as necessary to maintain proper inventory or meet department office supply needs.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science in Business -
Colorado State University Global
01.2013
Bachelor of Science in Human Resource Management -
Colorado State University-Fort Collins
01.2013
Associate of Arts in Transfer program -
Front Range Community College
01.2011
Skills
- Procurement
- Logistics
- Property Management
- Office Management
- Human Resources
- Personal assistant experience
- Front desk
- QuickBooks
- Leadership
- Bookkeeping
- Customer service
- Document management
- Purchasing
- Account management
- Warehouse management
- Business
- Classroom Instruction
- First Aid Training
- Safety Protocols
- Anatomy and Physiology
- Developing Curriculum
- Evaluating Student Performance
- Operating Simulation Equipment
- Advising Students
- Learning Management System Proficiency
- Developing Lesson Plans
- Small Group Instruction
- Administering Student Records
- Academic Advisement
Certification
- BLS for Healthcare Providers
- First Aid CPR AED
- Human Resources Management
- Driver's License
Military Service
United States Air Force, Staff Sergeant
Personal Information
- Title: Office Administrator Assistant/Manager
- Work Permit: Authorized to work in the US for any employer
Affiliations
- Fitness Nutrition Coaching
- Women's Bible study Leader and Event Planner.
Timeline
CPR Instructor- Co-Owner
Premier CPR Training
04.2016 - Current
Training Coordinator- Assistant Manager
CPR Professionals
09.2012 - 04.2017
Benefits Consultant
Northwestern Mutual Financial Network
10.2008 - 05.2009
Administrative Assistant/Receptionist
Northwestern Mutual Financial Network
02.2007 - 10.2008
Consultant Nutritionist- Customer Service
Ladies Workout Express
12.2006 - 05.2007
Title Clerk/ Office Clerk
Omaha Auto Auction
08.2005 - 12.2006
Logistics Support
US Air Force
03.1998 - 11.2004
Bachelor of Science in Business -
Colorado State University Global
Bachelor of Science in Human Resource Management -
Colorado State University-Fort Collins
Associate of Arts in Transfer program -
Front Range Community College
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