Jessica Ramos

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Demonstrated strong leadership skills in various operational tasks.

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Managed correspondence by phone and email effectively.
• Conducted accurate data input.
• Enhanced team collaboration and communication.
• Processed and organized documents efficiently.
• Strictly timed projects
• Demonstrated proficiency with Outlook.
• Adapted to new environments quickly

• Guided customers to products that met their needs.
• Guaranteed customer satisfaction.
• Provided foundational technical assistance.
• Managed cash transactions.

• Managed cash transactions efficiently.
• Enhanced client contentment.
• Maintained balanced cash drawers.
• Adapted quickly to high-speed work settings.