Jessica Ramsay
The Bronx,NY
Summary
Dynamic professional with extensive experience in customer service and technical support at Comcast. Proven ability to resolve complex issues efficiently while maintaining high customer satisfaction. Skilled in Microsoft Excel and conflict resolution, consistently delivering results in fast-paced environments. Committed to providing compassionate healthcare support and ensuring compliance with safety standards.
Overview
22
22
years of professional experience
Work History
Private Contractor
American Expediting
Queens, New York
10.2020 - Current
- Deliver healthcare-related items with accuracy and timeliness.
- Maintain client confidentiality, and ensure compliance with safety standards.
- Provide reliable service, with attention to detail and customer satisfaction.
Repair Technician/Customer Service Representative
Comcast
Enfield, Connecticut
02.2017 - 10.2020
- Provide over-the-phone technical support, troubleshooting cable, internet, and phone services.
- Assisted customers with billing, sales, and service inquiries, ensuring a positive customer experience.
- Handled supervisor escalation calls with professionalism, resolving complex issues efficiently.
- Delivered repair solutions and guided customers through fixes, step by step.
- Consistently met performance metrics for customer satisfaction, retention, and service quality.
Customer Service/Retail Associate
Lowe's
Hartford, Connecticut
03.2014 - 01.2017
- Assisted customers with inquiries, purchases, and product information across all departments.
- Rotated through multiple departments to provide support, and maintain workflow efficiency.
- Restocked shelves and organized inventory overnight to ensure store readiness for the next day.
- Maintained a clean, safe, and organized store environment.
Home Health Aide
Tri County Home Health
Westbury, New York
05.2009 - 10.2012
- Assisted patients with daily living activities, including bathing, dressing, and mobility.
- Monitored patient health, recorded vital signs, and reported changes to supervising nurses.
- Provided compassionate care and emotional support to patients and families.
- Maintained patient confidentiality and ensured adherence to healthcare protocols.
Sales Representative
Independant
Hempstead, New York
09.2006 - 07.2008
- Scheduled interviews and met with clients to present products.
- Conducted house calls to demonstrate merchandise.
- Maintained customer relationships to drive sales.
Cashier
Dunkin Donuts
Franklin Square, New York
03.2004 - 08.2006
- I greeted and assisted customers in a fast-paced environment.
- Prepared baked goods and monitored inventory.
- Balanced registers and ensured the accuracy of daily sales reports.
Intern
Franklin Hospital
Franklin Square, New York
10.2004 - 04.2005
- Answered phones and welcomed patients and visitors.
- Escorted patients to appointments, and assisted with scheduling.
- Supported staff by assigning tasks and handling administrative responsibilities.
Clerical/Support Worker
Summer Youth Employment Program
Queens, New York
06.2004 - 08.2004
- Greeted visitors and directed them to the appropriate departments.
- Supported neonatal department staff by monitoring premature infants, and assisting with chart reviews.
- Answering phones, typing correspondence, and handling clerical duties.
Education
Bachelor of Nursing - Nursing
Goodwin College
East Hartford, CTSkills
- Microsoft Word, PowerPoint, Excel
- Customer service and call center operations
- Technical troubleshooting (phone, internet/cable)
- Retail operations and inventory management
- sales and billing support
- Healthcare support and patient care assistance
- Clerical and administrative support
- Conflict resolution and problem-solving
- Time management and multitasking
- Strong written and verbal communication
- AI Knowledge
Timeline
Private Contractor
American Expediting
10.2020 - Current
Repair Technician/Customer Service Representative
Comcast
02.2017 - 10.2020
Customer Service/Retail Associate
Lowe's
03.2014 - 01.2017
Home Health Aide
Tri County Home Health
05.2009 - 10.2012
Sales Representative
Independant
09.2006 - 07.2008
Intern
Franklin Hospital
10.2004 - 04.2005
Clerical/Support Worker
Summer Youth Employment Program
06.2004 - 08.2004
Cashier
Dunkin Donuts
03.2004 - 08.2006
Bachelor of Nursing - Nursing
Goodwin College