Jessica Ramsey
Toledo,OH
Summary
A self-motivated individual offering skills with 5+ years experience in data entry and customer service. Excelling at ProMedica by reducing processing errors and enhancing lab operations. Handles confidential information and ensures work is completed in a timely manner. Works effectively on teams, as well as independently. Demonstrated ability to work effectively and efficiently in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Pre Analytic Tech
ProMedica
09.2022 - Current
- Receiving, sorting, and processing incoming specimens for testing.
- Provide exceptional customer service when interacting with nurses and doctors, addressing concerns with samples and answering questions regarding test procedures.
- Upheld rigorous standards of confidentiality when managing sensitive patient information during daily tasks.
- Reduced processing errors, thoroughly reviewing and verifying specimen labels and requisition forms.
- Assisted in training new hires, sharing best practices for efficient lab processing operations and promoting a positive work culture.
Server
Buffalo Wild Wings
09.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Hamburger Mary's
11.2019 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Glass City Academy
Toledo, OH08-2016
Skills
- Problem-solving
- Data Entry
- Multitasking
- Customer Service
- Communication Skills
- Computer Skills
- Time Management Skills
Timeline
Pre Analytic Tech
ProMedica
09.2022 - Current
Server
Buffalo Wild Wings
09.2021 - 09.2022
Server
Hamburger Mary's
11.2019 - 09.2021
High School Diploma -
Glass City Academy