Hi, I’m
Jessica Randall
New Orleans,LA
Summary
Dependable self-starter and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position or possibly more :) Ready to help the team achieve company goals.
Overview
12
years of professional experience
Work History
Upholstery shop
Disassemble furniture
02.2017 - 09.2018
Job overview
- Dismantling furniture for upholstery preparation
- Installing foam and batting to the furniture framework.
- Completed tasks on time to meet quality and safety standards
- Inspected completed products to encourage quality and adherence to company standards
- Recognized and reported defective material and equipment to theshift supervisor
Ruby Tuesday
Server
07.2015 - 06.2016
Job overview
- Responsible for providing prompt and friendly food and beverage service to guests
- Meeting or exceeding sales performance objectives
- Guiding guests through menus and delivering food and beverage items according to Ruby Tuesday standards.
- Supported the needs of a large wait staff who attended to the specific needs of countless customers daily for Ruby Tuesdays restaurant with social relevancy and intentionality
Walmart
Customer Service Associate
03.2015 - 07.2015
Job overview
- Responsible for dealing with customer complaints and compliments
- Returning merchandise to shelves, accepting exchanges and returns, making refunds, maintaining cash balance, activating phone cards and gift cards, and handling money orders.
- Solved problems with products and services by providing customers with technical support
- Provided customer feedback to management and identified areas of improvement for products and services
- Answered customer telephone calls promptly to avoid on-hold wait times
Longhorn Steakhouse
Server
08.2011 - 05.2013
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
The Shed BBQ & Blues Joint
Cashier
08.2010 - 06.2011
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments, and issue receipts.
- Learned duties for various positions and provided backup at key times.
Walgreens
Beauty Advisor
06.2006 - 07.2009
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Roosevelt High School St Louis, MO
High School Diploma
05.2008
Skills
- Customer Service (10 years)
- Live Chat (10 years)
- Typing (19 years)
- Phone Etiquette (10 years)
- Computer Operation (10 years)
- Data Entry (3 years)
- Upselling (4 years)
- Computer Skills (10 years)
- Communication Skills (10 years
- Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
Timeline
Disassemble furniture
Upholstery shop
02.2017 - 09.2018
Server
Ruby Tuesday
07.2015 - 06.2016
Customer Service Associate
Walmart
03.2015 - 07.2015
Server
Longhorn Steakhouse
08.2011 - 05.2013
Cashier
The Shed BBQ & Blues Joint
08.2010 - 06.2011
Beauty Advisor
Walgreens
06.2006 - 07.2009
Roosevelt High School
High School Diploma
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