Jessica Randolph
Mocksville,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Digital Member Support Specialist
Truliant Federal Credit Union
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handles sensitive and confidential information to maintain department security
- Offered best-in-class service to members through prompt, courteous, and professional interactions
- Provided excellent customer service for members, with a special focus on resolving any issues in a timely and efficient manner
- Provided software maintenance and troubleshooting when requested
- Introduction to new products and services
- Mentorship to fellow branch and call center associates
- Trained all new incoming staff
- Provided prompt member follow up
Assistant Preschool Teacher
Childcare Network
02.2017 - 08.2021
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Create and organize teaching material for class curriculum.
- Implement social and emotional skills in order to apply them on a daily basis.
- Responsible for assessments and observing children through teaching strategies (TGS).
- Create a learning environment for teaching different subjects including but not limited to math, science, art, literacy, music and involvement.
- Coordinate family involvement every month according to the curriculum for parents to become more engaged with the students' learning.
Education
High School Diploma -
Davie County High School
Mocksville, NC06.2016
Skills
- Product Recommendations
- Phone Inquiries
- Software Improvements
- Process Transactions
- Professional Relationships
- Database Maintenance
- POS Systems and Ordering Platforms
- Efficient Service
- Bank Secrecy Act
- Customer Retention Strategies
Timeline
Digital Member Support Specialist
Truliant Federal Credit Union
08.2021 - Current
Assistant Preschool Teacher
Childcare Network
02.2017 - 08.2021
High School Diploma -
Davie County High School