Jessica Rangel
Arlington,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
14
14
years of professional experience
Work History
Cashier /Customer Service Representative
Hobby Lobby
Arlington, TX
08.2015 - 09.2021
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers over the phone regarding store product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to social distancing protocols and wore mask or face shield.
Sales Associate
Dillard's Department Store
Hurst, TX
04.2012 - 02.2013
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Floor Associate
Walmart
Webster, TX
04.2010 - 12.2010
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Stocked shelves with merchandise according to company guidelines.
- Provided assistance to other departments when needed.
- Assisted customers with locating merchandise in the store.
- Organized displays to attract customers and promote sales.
- Restocked shelves as needed throughout the day.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Kept fitting rooms cleaned, organized, and well-maintained.
Cashier Lead
Party City
Webster, TX
08.2009 - 11.2009
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted with training new cashiers in departmental operations and procedures.
- Handled escalated customer service issues professionally and courteously.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Organized backroom operations including receiving, storing, restocking merchandise.
Cashier
Garden Ridge Company
Webster, TX
08.2007 - 04.2008
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Rivera Early College High School
Brownsville, TX05-2004
Skills
- POS Systems
- Drawer balancing
- Returns processing
- Product Recommendations
- Cash Register Operation
- Payment Processing
- Outgoing Personality
- Reliable and punctual
- Teamwork and Collaboration
- Exceptional customer service
- Customer Support
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
Hobbies and Interests:
Gardening Enthusiast beginner.
Cultivate a variety of plants, including herbs, vegetables and flowers, in my home garden.
Make Up Artist
Create makeup inspiration looks.
Crafting Enthusiast
Create Handmade items
Nail Tech
Beginner in providing manicures, pedicures, and nail art.
References
References available upon request.
Timeline
Cashier /Customer Service Representative
Hobby Lobby
08.2015 - 09.2021
Sales Associate
Dillard's Department Store
04.2012 - 02.2013
Floor Associate
Walmart
04.2010 - 12.2010
Cashier Lead
Party City
08.2009 - 11.2009
Cashier
Garden Ridge Company
08.2007 - 04.2008
High School Diploma -
Rivera Early College High School