Jessica Ranger
Kissimmee,FL
Summary
Proven Security Officer and Medical Assistant with a track record of enhancing safety and customer satisfaction at Rosen Hotels & Resorts. Skilled in surveillance and superior customer service, adept at quick emergency response and conflict resolution. Trained new staff, ensuring adherence to safety protocols, while excelling in patient care and medical records management.
Overview
9
9
years of professional experience
Work History
Security Officer
Rosen Hotels & Resorts
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored CCTV cameras and alarm systems for security breaches.
Medical Assistant
AdventHealth
02.2023 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Security Officer
Westgate Lakes Resort & Spa
01.2020 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Master Control Operator
Kissimmee Youth Academy
02.2016 - 11.2017
- Monitored channels for compliance with federal regulations and strict company rules.
- Reduced technical errors during live broadcasts by following strict quality control standards and guidelines set forth by the station management team.
- Provided excellent customer service to internal and external clients through effective communication, timely issue resolution, and a proactive approach to problemsolving.
- Demonstrated a strong commitment to upholding all company policies, procedures, and values while performing daily tasks related to the role of Master Control Operator within the framework established by station management during regular meetings held periodically throughout each fiscal quarter period.
- Played a crucial role in emergency reporting situations through quick response times and efficient coordination with news teams.
Education
High School Diploma - General Studies
Professional And Technical High School
Kissimmee, FL06.2009
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Conflict resolution techniques
- Dispatch
Timeline
Security Officer
Rosen Hotels & Resorts
09.2024 - Current
Medical Assistant
AdventHealth
02.2023 - 06.2024
Security Officer
Westgate Lakes Resort & Spa
01.2020 - 06.2022
Master Control Operator
Kissimmee Youth Academy
02.2016 - 11.2017
High School Diploma - General Studies
Professional And Technical High School
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