- Experimenting with different creative mediums, like painting, photography, and music, to expand skills and techniques
- Cooking
- Hiking
- Yoga
JESSICA RAO
Cedar Rapids
Summary
Knowledgeable Customer Care Expert with strong background in customer care management and team leadership. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and problem-solving. Demonstrated skills in team collaboration and delivering exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Travel Photographer / Crew Lead
Interstate Studios
07.2024 - Current
- Trained new photographers in use of camera equipment and editing software.
- Managed team of photographers for special projects.
- Assisted other team members to achieve goals.
- Enhanced client satisfaction by delivering high-quality, professionally edited photographs in a timely manner.
Art Therapy Instructor
Crush of Iowa RCC
01.2024 - Current
- Volunteer position
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Business Owner
Freya Productions
06.2018 - 12.2023
- Marketing and production of wedding photography & videography
- Team management and bookkeeping
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Equipment Manager
Vayner Media
01.2015 - 01.2017
- Office management and training
- Oversight of all equipment orders, pack outs, and returns for micro content advertising shoots, both still and video
- Department organization and implementation of software to track orders
- Coordination with the production team for all purchases, delivery and sub rentals
Pro Sales
Samy's Camera
01.2013 - 01.2016
- customer techinical support
- Specializing in medium format camera systems, both digital and film
- In person sales, technical support via phone and onsite troubleshooting
- Customized layouts for personal and commercial studios
Senior Producer
K&M Camera
01.2014 - 01.2015
- Client relation and overseeing practical coordination for delivery and setup of camera, lighting, and sound equipment for commercial and advertising shoots
- Coordination for sub-rentals with New York and Los Angeles based rental houses
Production and Lighting Assistant
Mark Seliger
01.2012 - 01.2015
- Work alongside Mr. Seliger in the capacity of production assistant and personal assistant.
- Responsibilities include, but are not limited to, procuring props, digital tech, post-production, lighting set-up, and BTS video.
- Gained familiarity with a wide range of industry-standard software tools for programming and controlling advanced lighting systems.
- Optimized light distribution through careful selection and placement of rigging equipment.
Education
Recovery coach Peer leadership training -
Mc. Shin Foundation
Richmon, VA01.2023
Certified - Art Therapy
UDEMY, Online University
01.2022
Bachelor of Arts Degree - undefined
Brooks Institute of Photography
Santa Barbara, CA01.2011
Skills
- Extensive knowledge of Adobe Photoshop & Lightroom
- Proficient in Microsoft office
- Collaborative team player
- Resourceful problem solving
- Client communication
- Customer service
- Management
- Problem-solving
INTERNSHIPS
- David La Chapelle Studios – Los Angeles CA, -2011
- Milk Studios – Los Angeles, CA
Certification
Art Therapy Certification
Interests
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Timeline
Travel Photographer / Crew Lead
Interstate Studios
07.2024 - Current
Art Therapy Instructor
Crush of Iowa RCC
01.2024 - Current
Business Owner
Freya Productions
06.2018 - 12.2023
Equipment Manager
Vayner Media
01.2015 - 01.2017
Senior Producer
K&M Camera
01.2014 - 01.2015
Pro Sales
Samy's Camera
01.2013 - 01.2016
Production and Lighting Assistant
Mark Seliger
01.2012 - 01.2015
Certified - Art Therapy
UDEMY, Online University
Bachelor of Arts Degree - undefined
Brooks Institute of Photography
Recovery coach Peer leadership training -
Mc. Shin Foundation
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