Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rattigan

Ashley,PA

Summary

Dynamic professional with a proven track record at Kane Is Able, excelling in customer service and production leadership. Recognized for enhancing team efficiency and fostering collaboration, while demonstrating strong problem-solving abilities. Adaptable and dependable, with a keen attention to detail and effective communication skills, ensuring high customer satisfaction and operational success.

Overview

16
16
years of professional experience

Work History

Production, Inventory, Customer Service

Michael Mootz Candies
10.2013 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Inventory of 100+ items

CSR

Kane Is Able
03.2012 - 07.2013
  • Managed an estimated 20 incoming and outgoing phone calls while responding to an estimated 30-40 emails per day.
  • Demonstrated empathy and active listening skills.
  • Answered customer calls with minimal wait times.

Production Lead

Kane Is Able
02.2010 - 03.2012
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of anywhere from 12-40 production workers, ensuring timely completion of tasks and adherence to safety protocols and details.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.

Production Line Worker

Kane Is Able
07.2009 - 02.2010
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Boxed, labeled, and transported items to support assembly operations.
  • Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.

Education

High School Diploma -

Meyers High School
Wilkes-Barre, PA.
06-1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Problem resolution

Timeline

Production, Inventory, Customer Service

Michael Mootz Candies
10.2013 - Current

CSR

Kane Is Able
03.2012 - 07.2013

Production Lead

Kane Is Able
02.2010 - 03.2012

Production Line Worker

Kane Is Able
07.2009 - 02.2010

High School Diploma -

Meyers High School

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Jessica Rattigan