Jessica R. Avalos
Stockton,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service and hospitality, notably at Budget Inn & Suites. Proven ability to enhance guest satisfaction through effective communication and time management. Skilled in managing front desk operations and maintaining high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
20
20
years of professional experience
Work History
Front Desk Clerk
Budget Inn & Suites
12.2020 - 04.2025
- Greeted and assisted guests in a friendly and professional manner.
- Managed front desk operations, including check-ins and check-outs efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of the front desk area and lobby.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Processed reservations using hotel management software effectively.
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Collected room deposits, fees, and payments.
Housekeeper
Budget Inn & Suites
04.2017 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
In Home Are Provider
IHSS In Home Support Services
01.2009 - 05.2013
- Provided personalized care and companionship to clients, enhancing quality of life and emotional wellbeing.
- Assisted with daily living activities, including grooming, meal preparation, and medication management.
- Developed tailored care plans in collaboration with families and health professionals to meet individual needs.
- Monitored client health status, reporting changes to healthcare providers for timely interventions.
Cashier/Shoe Department Associate
Mervyn's California
12.2006 - 12.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accuracy in cash handling and balanced cash drawers daily.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
Cashier,stocker,pricer
Family Dollar
06.2005 - 12.2005
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing regular cash counts and reconciliations.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
Education
High School Diploma -
Franklin High School
Stockton, CA06-1994
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
Timeline
Front Desk Clerk
Budget Inn & Suites
12.2020 - 04.2025
Housekeeper
Budget Inn & Suites
04.2017 - 12.2020
In Home Are Provider
IHSS In Home Support Services
01.2009 - 05.2013
Cashier/Shoe Department Associate
Mervyn's California
12.2006 - 12.2008
Cashier,stocker,pricer
Family Dollar
06.2005 - 12.2005
High School Diploma -
Franklin High School