Jessica Ravizee
Lexington,KY
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
The Beauty Garden, LLC
Self-employeed
Nicholasville, KY
03.2024 - Current
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Met with customers to discuss style preferences and special requirements before treatment.
- Assisted customers in selecting appropriate retail products for their needs.
- Advised clients on how to maintain their new hairstyles at home.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Developed a loyal client base through excellent customer service.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collaborated with other professionals in the beauty industry.
- Trained new staff members on salon policies and procedures.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Promoted additional services or products available in the salon.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Performed scalp treatments to improve hair health and texture.
- Maintained accurate records of customer services provided.
- Performed haircuts, coloring, highlighting and styling techniques.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Created customized hair styles according to client's preferences and facial features.
- Applied water or setting, straightening or waving solutions to hair.
- Performed rejuvenation techniques on all types of skin and hair.
- Combed, brushed and sprayed hair or wigs to set style.
Cosmetologist
Posh Salon & Spa
Lexington, KY
12.2021 - 03.2024
- Updated and maintained customer information records and beauty services provided.
- Upsold various treatments or packages when appropriate.
- Assisted senior stylists with complex color formulations.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Met with customers to discuss style preferences and special requirements before treatment.
- Assisted customers in selecting appropriate retail products for their needs.
- Advised clients on how to maintain their new hairstyles at home.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Developed a loyal client base through excellent customer service.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
Sprint International Dept
Spherion
Victoria, TX
05.2009 - 12.2016
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Created customized offers for new customers using promotional materials such as brochures and flyers.
- Collaborated with other teams within the organization to develop strategies for increasing sales in existing markets.
- Excelled in exceeding daily credit card application goals.
- Responded to incoming emails, phone calls, letters. from customers in multiple countries.
- Drafted correspondence for customers regarding product orders, shipment status updates, warranty information.
- Handled escalated customer issues with professionalism and care.
- Provided top quality control and eliminated downtime to maximize revenue.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed relationships with customers by providing prompt, accurate and professional service.
- Implemented promotional campaigns targeting specific geographic locations around the world.
- Generated reports on customer satisfaction levels based on surveys conducted over a period of time.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Monitored social media accounts for any complaints or comments made by customers about the company's services or products.
- Provided customer service to international clients in various languages, including Spanish and French.
- Led on- and off-site customer support teams across multiple time zones.
- Strengthened customer retention by offering discount options.
- Tracked shipments from overseas vendors to ensure that they arrive at their destination on-time.
Education
Paul Mitchell The School
Lexington, KY11-2021
Medical
Sullivan University
Louisville, KYSkills
- Microsoft Word
- Customer relations
- Team building
- Interpersonal communication
- Team management
- Friendly, positive attitude
Affiliations
Love spending time with my family and traveling.
Timeline
The Beauty Garden, LLC
Self-employeed
03.2024 - Current
Cosmetologist
Posh Salon & Spa
12.2021 - 03.2024
Sprint International Dept
Spherion
05.2009 - 12.2016
Paul Mitchell The School
Medical
Sullivan University