Summary
Overview
Work History
Education
Skills
plumbing
Timeline
Generic

Jessica Rawson

Manchester,NH

Summary

Experienced district manager with over ten years of experience in janitorial work. Excellent reputation for resolving problems and improving customer satisfaction. Ready to start a trades career in plumbing.

Overview

12
12
years of professional experience

Work History

Division Manager

Diversified Maintenance
Manchester, NH
10.2019 - Current
  • Established clear and consistent policies and procedures.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Directed recruitment and hiring of top-notch candidates to fill cleaning, floor care and manager positions.
  • Hired, supervised and coached twenty six employees on sales strategies to optimize performance.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Supervised sixty locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.

Janitorial Supervisor

Healthcare Services Group
Lebanon, NH
08.2018 - 10.2019
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Created and implemented training programs to enhance employee performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.

Activity Director

Langdon Place Of Portsmouth
Portsmouth, NH
05.2014 - 08.2018
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Arranged outings as part of recreational program, including shopping and lunch outings.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Created and delivered recreational programs for small and large groups of residents.

Environmental Services Housekeeper

Wentworth Douglas Hospital
Dover, NH
09.2014 - 05.2018
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Operated power equipment tools such as backpack vacuums for up to ten hours per shift.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Documented and reported all necessary facility and building repairs observed.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Slid beds, sofas and recliners furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.

Education

No Degree - Plumbing 101

NH School Of Mechanical Trades
Manchester, NH

High School Diploma -

Spaulding High School
Rochester, NH
06.2005

Skills

  • Performance improvements

  • Strategic Planning

  • Budget administration

  • Coaching and mentoring

  • Accomplished manager

  • Power tools

plumbing

I have passed a 90 hour plumbing 101 course. where i learned all basic knowledge of plumbing. Different types of tools, piping, and tubing. I learned how to solder copper pipe, thread pipe, clean and glue pvc pipe, abs pipe and cpvc pipe. I learned about pex and install a water heater using pex. I own a majority of hand and power tools that are used daily on work site. I am ready to start my apprenticeship in plumbing.

Timeline

Division Manager

Diversified Maintenance
10.2019 - Current

Janitorial Supervisor

Healthcare Services Group
08.2018 - 10.2019

Environmental Services Housekeeper

Wentworth Douglas Hospital
09.2014 - 05.2018

Activity Director

Langdon Place Of Portsmouth
05.2014 - 08.2018

No Degree - Plumbing 101

NH School Of Mechanical Trades

High School Diploma -

Spaulding High School

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