Jessica Ray
Hamilton,AL
Summary
Adept at mastering grill operations and providing exceptional customer service, I significantly enhanced dining experiences at Waffle House. My expertise in safe food handling and creative problem-solving skills ensured high-quality meal preparation and efficient team collaboration. Trained new hires, elevating food safety standards and minimizing waste, showcasing a strong work ethic and dedication to excellence.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Grill Operator
Waffle House
11.2023 - Current
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members through all facets of food preparation and delivery.
- Prepared average of [Number] orders each shift.
- Communicated effectively with team members during high-pressure situations to maintain order accuracy.
- Demonstrated expertise in various grilling techniques, producing consistently delicious meals for guests.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality grilled dishes.
- Monitored internal temperatures of grilled meats using thermometers to ensure compliance with health regulations.
- Trained new hires on grill station procedures, upholding company standards for food safety and presentation.
- Handled customer special requests professionally, accommodating dietary restrictions and preferences as needed.
- Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
- Reduced food waste with proper storage and rotation of ingredients, maintaining freshness and quality.
- Upheld stringent food safety protocols, minimizing the risk of cross-contamination and ensuring guest satisfaction.
- Managed inventory levels effectively to minimize stock discrepancies and maintain adequate supplies for efficient operation.
- Collaborated with fellow kitchen staff to ensure timely delivery of orders during peak service hours.
Server
Waffle House
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Colbert County High School
Leighton, ALSkills
- Quick-learning
- Team player
- Creative problem solving
- Safe food handling
- Food safety protocols
- Adaptable
- Cleanliness standards
- Food presentation
- Food storage
- Order accuracy
- Meat preparation
- Workstation organization
- Strong work ethic
- Willing to learn
- Teamwork and collaboration
- Customer service
- Cleaning and organization
- Multitasking and organization
- Cleaning and sanitizing
- Flexible schedule
- New hire training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceWork from home optionFlexible work hours4-day work weekCareer advancement401k matchTimeline
Grill Operator
Waffle House
11.2023 - Current
Server
Waffle House
07.2022 - Current
Colbert County High School