Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rayas

Victorville,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

12
12
years of professional experience

Work History

Cashier

Desert Valley Hospital
02.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Lifted up to 50 pounds to meet day to day tasks.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 50 pounds at once and used carts to move heavier loads.

Food Service Worker

Desert Valley Hospital
01.2019 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Cashier/Server

Toms Family Restaurant
10.2018 - 12.2018
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Served food and beverages promptly with focused attention to customer needs.
    • Cultivated warm relationships with regular customers.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Warehouse Employee

Adecco
06.2012 - 02.2013
    • Performed inventory control, such as counting, and stocking merchandise.
    • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
    • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
    • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
    • Checked packages and merchandise for damage and notified vendors.
    • Completed cycle counts and monthly inventory.
    • Conducted regular inspections and audits to check quality and verify inventory levels.
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Performed general housekeeping and cleaning tasks.

Customer Service Associate

Del Taco
11.2011 - 06.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed over 50 customers' calls, food orders, questions and concerns throughout a total work day.

Education

High School Diploma -

Sultana High School
Hesperia, CA
05.2011

Skills

  • Conflict Resolution
  • Records Maintenance
  • PCI (Payment Card Industry)
  • Staff Training
  • Hospitality and Accommodation
  • Cleaning and Sanitizing
  • Plating and Presentation
  • Schedule Management
  • Food Tray Delivery
  • Fast-Paced Environment
  • Hospital Standards
  • Productivity and Efficiency
  • Heavy Lifting Capacity
  • Team Oriented

Timeline

Cashier

Desert Valley Hospital
02.2022 - Current

Food Service Worker

Desert Valley Hospital
01.2019 - Current

Cashier/Server

Toms Family Restaurant
10.2018 - 12.2018

Warehouse Employee

Adecco
06.2012 - 02.2013

Customer Service Associate

Del Taco
11.2011 - 06.2012

High School Diploma -

Sultana High School

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Jessica Rayas