Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Raybourn

Laurel,MS

Summary

Experienced administrative professional prepared for most roles with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting teams. I am a reliable and versatile individual. Strives for quality work in any environment I am in.


Overview

14
14
years of professional experience

Work History

Administrative Assistant

The 3-D School
02.2019 - Current
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensure accurate record-keeping with data entry and filing.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in collection.
  • Support staff through scheduling meetings, coordinating conferences, and preparing documents.
  • Maintain inventory of office supplies and place orders when needed.
  • Manage filing system, enter data, correspond with families.
  • Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
  • Assist coworkers and staff members with special tasks on daily basis.
  • Assist with all enrollment needs between families and the school. This includes payments, health records, psycho educational material, and meetings.
  • Coordinate tours, meetings, and registrations.
  • Plan and coordinate events and fundraisers.
  • Organize all incoming and outgoing cumulative files for each student in the school.
  • Correspond with local schools as necessary for IEP, 504, and special services meetings.
  • Manage and create scholarship applications that are sent into the state department for funding.
  • Keep records and deposit all incoming payments, donations, and federal funds.
  • Assist in school graduation\programs. Create flyers, banners, raise funds, send communication to parents, and organize volunteers.
  • Create and design the annual yearbook.


Dental Assistant\ Insurance Coordinator

North Laurel Family Dentistry
02.2012 - 03.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Performed general chair-side duties for periodontist in office and in hospital\surgical setting.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for splints, crowns, bridges, and partial dentures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Increased patient retention by building rapport through communication skills and a friendly demeanor.
  • Reduced appointment cancellations by implementing reminder calls.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Monitored patient comfort and safety during dental procedures.
  • Verified patient insurance eligibility and benefits.
  • Negotiated pre-authorizations for necessary dental procedures.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Managed accounts receivable, decreasing outstanding balances through follow-up with both patients and insurers.
  • Streamlined claim submission process for faster reimbursement and reduced claim denials.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Verified insurance and communicated coverage to staff and patients.
  • Reconciled accounts receivable to general ledger.

Education

Early Childhood Education

Copiah Lincoln Community College
Wesson, MS

Skills

  • Customer service
  • Computer skills
  • Event coordination and scheduling
  • Office administration
  • Organization and filing
  • Microsoft Excel
  • Microsoft outlook
  • Customer and client relations
  • Strong problem solver
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Dedicated team player
  • Professional
  • Meticulous attention to detail

Timeline

Administrative Assistant

The 3-D School
02.2019 - Current

Dental Assistant\ Insurance Coordinator

North Laurel Family Dentistry
02.2012 - 03.2019

Early Childhood Education

Copiah Lincoln Community College

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