Jessica Reagan
Glenolden,PA
Summary
Experienced Nurse with a strong background in providing high-quality care and health education. Skilled at using technology to improve patient care, manage emergency situations, and develop effective care plans. Proficient in medication administration, patient education, and utilizing EMR systems to streamline healthcare processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
09.2021 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted and labeled prescriptions with correct item and quantity
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Resolved third-party billing, computer system and customer service issues.
Travel School Nurse
CritiCare
01.2023 - 06.2023
- Conducted routine first aid treatments, including wound care, catheter insertion, and monitoring vital signs
- Tracheostomy Suctioning
- Implemented appropriate emergency medical protocols to handle critical situations, ensuring immediate medical attention when needed
- Utilized sterile techniques and followed infection control standards
- Demonstrated knowledge of medication side effects and administered medications to students according to prescribed protocols, while closely monitoring for any adverse reactions
- Collaborated with teachers, parents, and other stakeholders to assess student health needs and develop individualized care plans
- Provided health and wellness education to students, empowering them with knowledge to make informed decisions about their well-being
- Conducted lab testing and interpreted results to aid in diagnosis and treatment planning
- Utilized standard medical equipment and followed lab testing protocols for accurate and reliable results
- Assessed patient conditions, evaluated symptoms, and documented findings accurately in patient records for effective treatment planning and follow-up care
- Demonstrated proficiency in medication administration, including oral, intravenous, intramuscular, and subcutaneous routes
- Administered intramuscular injections following safe and accurate techniques
- Upheld and administered standards of healthcare protocols to ensure high-quality care
- Updated knowledge of infection control standards and implemented preventive measures to create a healthy and hygienic environment
- Utilized Electronic Medical Record (EMR) systems for efficient and accurate documentation of patient information
- Provided patient education on various health topics, empowering students to actively participate in their own care
- Documented vital signs accurately and maintained regular monitoring to track any changes or abnormalities
- Conducted pain assessments and implemented appropriate interventions to manage and alleviate discomfort
- Assisted students with activities of daily living (ADLs) as needed, ensuring their well-being and promoting independence
- Prioritized patient safety by following established standards and protocols, minimizing risks, and preventing incidents
- Demonstrated proficiency in nasogastric tube insertion and provided ongoing care and monitoring for proper functioning and patient comfort.
Caregiver
Brandywine Assisted Living
10.2020 - 08.2021
- Assisted with dressing guidance, grooming, oxygen as needed
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Specialist Manager
Department Of Education
01.2017 - 09.2020
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Introduced new technologies that streamlined workflows and enhanced overall efficiency levels in the department.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Developed and implemented training programs for new hires, contributing to enhanced team performance and productivity
- Tracked performance metrics to identify areas of improvement, leading to targeted coaching sessions for team members
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
LP: Nursing -
Pennsylvania Institute of Technology
Media, PA12.2021
High School Diploma -
Ridley High School
Folsom, PA06.2011
Skills
- Medical Care & Procedures: First Aid, Tracheostomy Suctioning, Catheter Insertion
- Strong Verbal and Written Communication and Presentation Skills
- Medication Administration (Oral, Intravenous, Intramuscular, Subcutaneous)
- Pain Assessments, Nasogastric Tube Insertion
- Patient & Health Management: Developing Care Plans, Health & Wellness Education
- Assessing Abuse (Certified Mandated Reporter)
- Screenings, Lab Testing Protocols, Medical Interventions
- Compliance & Documentation: HIPAA Compliance, Infection Control Guidelines
- Creating Written Materials, Medical Records Management
- Technical Skills: Microsoft Excel, EMR Systems
Certification
- Certified Licensed Practical Nurse
- Certified CPR/ACLS
- Certified Med Technician
- Certified Mandated Reporter
- Certified First Aid
Timeline
Travel School Nurse
CritiCare
01.2023 - 06.2023
Pharmacy Technician
CVS Pharmacy
09.2021 - 11.2023
Caregiver
Brandywine Assisted Living
10.2020 - 08.2021
Customer Service Specialist Manager
Department Of Education
01.2017 - 09.2020
LP: Nursing -
Pennsylvania Institute of Technology
High School Diploma -
Ridley High School
- Certified Licensed Practical Nurse
- Certified CPR/ACLS
- Certified Med Technician
- Certified Mandated Reporter
- Certified First Aid
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