Jessica Reddick
Saint Matthews,SC
Overview
14
14
years of professional experience
Work History
Physician Office Team Lead
RMC Primary Care St. Matthews
Saint Matthews, SC
06.2013 - Current
- All duties in prior rolls.
- Train new and coach/assist existing team members on duties, procedures, safety requirements and techniques necessary to complete job tasks.
- Interviewed new hire staff members.
- Work different stations to provide optimal coverage.
- Work with team members to achieve resolutions on various office issues.
- Address and remedy all patient or team member concerns.
- Order all office supplies and keep check on inventory levels.
- Update and maintain policy and procedure manuals.
- Maintain drug closet stock.
- Update and maintain laboratory quality controls, CLIA certificate, and compliance protocols.
- Work with sprocket and information systems to address issues.
- Order and log vaccines in EMR
- Work with providers and staff to allow efficient processes in office.
- Manage Kronos scheduling edits, staffing shortages or downsizing staff when not needed.
- Assist with yearly performance evaluations.
- Adjust provider's schedules for when they're off.
- Many other duties as needed.
Certified Medical Assistant
RMC Primary Care St. Matthews
Saint Matthews, SC
08.2009 - 06.2013
- All listed in prior role
- Kept medical supplies in sufficient stock.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, answering phones, scheduling appointments, referrals, and registration.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions for procedures, DME and medications.
- Experienced in all clinical and administrative duties within my scope of practice from patient's entrance to their departure and following up as needed.
Certified Medical Assistant
St. Matthews Family Practice
Saint Matthews, SC
05.2008 - 08.2009
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered multi-line phone, called patients and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations, measuring vital signs, and chief complaints.
- Collected and prepared lab specimens for diagnostic evaluation, maintained in house POC labs and quality controls.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted patients and providers with care.
- Utilize PC to enter and retrieve patient data with Cerner EMR, and Mysis.
Education
Continuing Education - Medical Assisting
AAMA
Certified Medical Assistant -
Orangeburg Calhoun Technical College
Orangeburg, SC2008
Diploma in Medical Assisting - Medical Assisting
Orangeburg Calhoun Technical College
Orangeburg, SC2008
Orangeburg Wilkinson High School
Orangeburg, SC2005
Skills
- Enjoy interactions with patients and work family
- Strive to learn more, help people, and take comfort in knowing job is completed at the end of each day
- Nine years of experience in Team Lead role within Family Practice
- Fourteen years of experience in Medical Assistant, administrative and clinical roles, within Family Practice
Timeline
Physician Office Team Lead
RMC Primary Care St. Matthews
06.2013 - Current
Certified Medical Assistant
RMC Primary Care St. Matthews
08.2009 - 06.2013
Certified Medical Assistant
St. Matthews Family Practice
05.2008 - 08.2009
Continuing Education - Medical Assisting
AAMA
Certified Medical Assistant -
Orangeburg Calhoun Technical College
Diploma in Medical Assisting - Medical Assisting
Orangeburg Calhoun Technical College
Orangeburg Wilkinson High School