Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jessica Reddix]

Moss Point,MS

Summary

Accomplished Store Manager at Hibbett Sports with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in customer service and time management, I led staff training initiatives that significantly improved service quality. Expert in problem-solving and money handling, achieving a notable increase in operational efficiency and customer loyalty.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

12
12
years of professional experience

Work History

Store Manager

Hibbett Sports
01.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Cna

Health And Reabilitation Center
03.2014 - 12.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Assistant Manager

Fast Mart
06.2013 - 02.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Gautier High Scholo
Gautier, MS
05-2008

Skills

  • Customer service
  • Time management
  • Money handling
  • Problem-solving
  • Patient care
  • Decision-making
  • Customer relations
  • Vital signs monitoring
  • Staff training and development

Timeline

Store Manager

Hibbett Sports
01.2016 - Current

Cna

Health And Reabilitation Center
03.2014 - 12.2015

Assistant Manager

Fast Mart
06.2013 - 02.2014

High School Diploma -

Gautier High Scholo

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Jessica Reddix]