Jessica Reed
Lynn
Sturgis,MI
Summary
Skilled stylist with 20+ years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Excellent time management and problem solving skills. Technically trained to use professional colors and chemicals, along with tools and products to achieve desired outcomes.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Hairstylist
Self-employed
Sturgis, MI
10.2018 - Current
- Collaborate with fellow stylists to create positive work environment and share best practices.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Create memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Provide pre- and post-service consultations to accurately assess clients' needs.
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist Manager
Panache The Spalon
Sturgis, MI
03.2008 - 04.2018
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Resolved client issues or concerns promptly and professionally, maintaining salon's reputation for excellent customer service.
- Created welcoming atmosphere within salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within company.
Education
Bachelor of Science - Psychology
Cornerstone University
Grand Rapids, MI 05.2022 - Current
Skills
Skillful communication skills
Strong leader
Quick Learner
Hair maintenance expert
Makeovers
Color principles
Outstanding client retention
Accomplishments
- DHHS foster license and training
- Conscious Discipline training
- Built solid and trusting report with children, workers, and families
- Created safe and trusting environment for children
- Monitored progress and documented changes and updates
Timeline
Bachelor of Science - Psychology
Cornerstone University
05.2022 - Current
Hairstylist
Self-employed
10.2018 - Current
Hairstylist Manager
Panache The Spalon
03.2008 - 04.2018