Jessica Reeves
Hephzibah,GA
Summary
Proven leader and exceptional communicator, adept at enhancing customer experiences and team performance. At The Chop House, I spearheaded initiatives that significantly improved service delivery and staff productivity. Skilled in cash handling and guest engagement, my approach ensures quality control and exceptional service, fostering positive relationships and operational excellence.
Overview
6
6
years of professional experience
Work History
Server
Fish Eye Grill
06.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager
The Chop House
12.2018 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server
Olive Garden
03.2017 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
GED -
Harlem High School
Harlem, GA05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Team collaboration
- Sales expertise
- Order accuracy
- Quality control
Timeline
Server
Fish Eye Grill
06.2022 - 06.2023
Manager
The Chop House
12.2018 - 04.2020
Server
Olive Garden
03.2017 - 12.2018
GED -
Harlem High School