Jessica Reeves
Del City
Summary
Customer-Focused Bank Manager with expertise in branch operations, business development, and staff training. Recognized for strategic thinking, problem-solving, risk management, and regulatory compliance and driving sustainable growth. Committed to maintaining high standards of integrity and compliance while delivering measurable results for both clients and the organization. Known for building trust with clients and motivating teams to achieve sales and service targets in competitive markets.
Overview
10
10
years of professional experience
Work History
Branch Manager
BancFirst
08.2015 - Current
- Led team to achieve branch sales targets through effective staff training and performance management.
- Streamlined operational processes, enhancing customer service efficiency and satisfaction ratings.
- Oversaw compliance with regulatory requirements, reducing risk exposure for the branch.
- Conducted weekly and monthly performance evaluations, providing constructive feedback for professional growth.
- Maintained friendly and professional customer service standards.
- Addressing any customer complaints or concerns daily.
- Responsible for coaching, developing, and taking disciplinary action for all staff.
- Opening accounts, taking loan applications, and credit card applications as needed.
Education
High School Diploma -
Rose State College
Oklahoma City, OKSkills
- Branch operations management
- Customer service
- Attention to detail
- Excellent work ethic
- Training and development
- Sales management
- Cash handling expertise
- Risk mitigation
- Multi-tasking
Timeline
Branch Manager
BancFirst
08.2015 - Current
High School Diploma -
Rose State College