Jessica Registre
Boca Raton,FL
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in any type of regulations and procedures.
Overview
10
10
years of professional experience
Work History
Technical Aide
Palm Beach County Water Utilities
02.2025 - Current
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Technical Aide
Palm Beach County Road & Bridge
08.2023 - 02.2025
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Communications Operator
Palm Beach County Water Utilities
05.2022 - 08.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of Field Tech. vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Field Representative
Palm Beach County Water Department
02.2020 - 05.2022
- Performs office and field work involving delinquent account turn-off, service connection and disconnection. Maintains records, corrects errors and tags doors when required; handles management inquiries and escalated field investigations for customers.
- Kept detailed records of customer accounts, including actions taken, issues resolved and meter information.
Customer Service Representative
Conduent(Sunpass Toll Operation)
07.2015 - 08.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
Associate of Science - Business Administration And Management
City College - Fort Lauderdale
Fort Lauderdale, FL07.2019
Skills
- System implementation
- Contract development
- Senior leadership support
- Clerical support
- Microsoft Office expertise
- Call center experience
- Fleet dispatching
- Route management
- Office equipment proficiency
- Customer service
- Customer relations
- High-energy attitude
- Credit card payment processing
- Quality assurance controls
Education and Training
other
Languages
Haitian Creole
Native or Bilingual
Timeline
Technical Aide
Palm Beach County Water Utilities
02.2025 - Current
Technical Aide
Palm Beach County Road & Bridge
08.2023 - 02.2025
Communications Operator
Palm Beach County Water Utilities
05.2022 - 08.2023
Customer Service Field Representative
Palm Beach County Water Department
02.2020 - 05.2022
Customer Service Representative
Conduent(Sunpass Toll Operation)
07.2015 - 08.2018
Associate of Science - Business Administration And Management
City College - Fort Lauderdale
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