Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Reh

Livingston,TX

Summary

Dynamic Pet Stylist with a proven track record at Doggystylez HTX, excelling in personalized grooming services and fostering strong client relationships. Skilled in animal behavior and hygiene, I enhanced customer satisfaction and increased appointment bookings through effective communication and innovative marketing strategies. Committed to continual learning and teamwork, I mentor junior groomers to elevate overall performance.

Overview

7
7
years of professional experience

Work History

Pet Stylist

Doggystylez HTX
01.2019 - Current
  • Assisted in grooming tasks, ensuring pets' comfort and safety during styling sessions.
  • Learned to operate grooming tools, maintaining cleanliness and functionality for effective use.
  • Observed experienced stylists to understand various pet grooming techniques and styles.
  • Provided basic bathing and drying services, enhancing overall grooming experience for pets.
  • Supported customer service efforts by communicating with pet owners about care needs.
  • Adapted quickly to new grooming procedures and safety protocols while learning from mentors.
  • Maintained organized workstations, contributing to a streamlined grooming process for efficiency.
  • Engaged in ongoing training opportunities to develop skills in pet care and styling techniques.
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
  • Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
  • Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
  • Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
  • Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
  • Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
  • Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
  • Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
  • Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
  • Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
  • Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
  • Mentored junior groomers in best practices, improving overall team performance and skillsets.
  • Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
  • Used Software to maintain animal behavior, health and care records.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.

Education

GED -

Lamar
Houston, TX
08.1992

Skills

  • Strong communication skills
  • Patience and empathy
  • Hygiene and cleanliness
  • Animal behavior
  • Physical stamina and strength
  • Professional appearance
  • Safe equipment usage
  • Continual learning mindset
  • Time management proficiency
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Honest and dependable

Timeline

Pet Stylist

Doggystylez HTX
01.2019 - Current

GED -

Lamar
Jessica Reh