Jessica Reiss, MSW
Bay Shore
Summary
Adept at fostering client relationships and spearheading team development, my tenure at Canine Companions for Independence showcases a proven track record in enhancing client retention and satisfaction. I am a dedicated team player who believes in the organizations mission and core values.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Services Manager Applicant & Graduate
Canine Companions for Independence
05.2006 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Collaborated on presentations and conferences with multiregional counterparts
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Performed duties and provided service in accordance with established core values
- Maintained client files, records of client interactions, client notes, and other information as per entry in Civi & Salesforce
- Point person for difficult conversations with clients
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Led presentations to prospective clients, donors and community members.
- Interacted with clients on regular basis to quickly alleviate issues and provide ongoing support
Program Director
Cross Island YMCA
09.2002 - 08.2005
- Advanced community outreach efforts by forging strong relationships with local partners.
- Established program policies and procedures to comply with regulatory requirements for summer camp and after school programming.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Managed summer camp for 150 children from low income communities
- Managed After school Program for 100 school age children
- Created special programming such as Newsletter, GED, SAT prep help
Education
Master of Science - Social Work
Adelphi University
Garden City, NY07-2009
Bachelor of Science - Social Work
CUNY York College -School of Social Work
Jamaica, NY06-2006
Skills
- Client relationship building & maintenance
- Staff training
- Client education via workshops , outreach and presentations
- Computer skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Time management
Certification
- CPR/AED Certification
- Certificate in working with Veterans living with PTSD
- ( Stonybrook University)
- First Aid Certification
Special Accomplishments
Virtual Facility Dog Workshop
Cross Regional Hearing Dog Workshop
Assisting in securing funding for NER Veterans Program
Veterans Graduate Workshops
Assisting with Mathews, VA Property
Working on Committee for Serves Plus study for 2025/2026
Wellness Committee
50th Anniversary Staff Engagement Committee
2023 Spirit Week Committee
Holiday Party and Staff Retreat/ Staff Moral Building Event Planner 10 years +
Timeline
Client Services Manager Applicant & Graduate
Canine Companions for Independence
05.2006 - Current
Program Director
Cross Island YMCA
09.2002 - 08.2005
- CPR/AED Certification
- Certificate in working with Veterans living with PTSD
- ( Stonybrook University)
- First Aid Certification
Master of Science - Social Work
Adelphi University
Bachelor of Science - Social Work
CUNY York College -School of Social Work
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