Jessica Renaud
Detroit,MI
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged data analytics at General Dynamics Land Systems to streamline supply chain processes. My background includes crafting custom baked goods as a self-employed Baker, showcasing my creativity and problem-solving skills. Proficient in content writing and teamwork, I consistently exceed expectations, driving sales and fostering strong client relationships.
Overview
21
21
years of professional experience
Work History
Baker
Self Employed
09.2018 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Supply Chain Analyst
General Dynamics Land Systems
07.2008 - 07.2019
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Implemented advanced analytics tools, improving demand forecasting accuracy and supporting more informed decision-making processes.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Assisted in migrating databases (Oracle) to newer versions or alternate platforms, minimizing disruption to business operations.
- Monitored and analyzed database (Oracle) activity to identify and prevent incidents and recommend performance improvements.
- Write Process and procedures for Supply Chain department
Merchandising Supervisor
Borders Books and Music
11.2003 - 07.2009
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
- Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
- Evaluated merchandise mix based on consumer preferences, adjusting assortments accordingly to drive sales growth.
- Produced and distributed press kits.
- Managed event logistics and operations.
Customer Advocate
Perot Systems
01.2007 - 07.2008
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information..
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
Education
Bachelor of Arts - English Composition
Wayne State University
Detroit, MI05-2003
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Copy editing
- Content writing
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Baker
Self Employed
09.2018 - Current
Supply Chain Analyst
General Dynamics Land Systems
07.2008 - 07.2019
Customer Advocate
Perot Systems
01.2007 - 07.2008
Merchandising Supervisor
Borders Books and Music
11.2003 - 07.2009
Bachelor of Arts - English Composition
Wayne State University
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