Jessica Contreras
Jerome,ID
Summary
Results-driven professional with expertise in team supervision and operational efficiency. Proven ability to implement safety protocols and train staff, ensuring a secure and productive work environment.
Overview
15
15
years of professional experience
Work History
Back up Lead
Spears Manufacturing
Jerome, ID
04.2024 - 01.2026
- Implemented safety protocols to maintain a secure working environment.
- Oversaw daily operations to ensure team efficiency and productivity.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, vacation request.
- Set up department to shift needs.
Receptionist/ Manager
Hometown Dental
Hesperia, California
02.2017 - 01.2023
- Managed front desk operations and coordinated patient appointments effectively.
- Supervised staff to ensure excellent customer service and efficient workflow.
- Handled patient inquiries and resolved concerns with professionalism and care.
- Maintained accurate patient records using dental management software systems.
- Implemented office policies to improve reception efficiency and team communication.
- Trained new reception staff on procedures, systems, and customer service standards.
- Organized office supplies and maintained inventory levels for smooth operations.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Processed Insurance Claims and entered payments when received.
- Treatment Planned for patients.
- Verify, update and enter patient Information into the system .
- Made daily Bank deposits
- Follow up on cancellations and no shows.
Dental Receptionist
Children's Dental Funzone
Fontana, California
11.2015 - 11.2016
- Welcomed patients and families into the office with a friendly demeanor.
- Managed appointment scheduling using dental practice management software.
- Verified patient insurance information and explained coverage options clearly.
- Handled patient inquiries via phone and in person with professionalism.
- Maintained accurate patient records in compliance with privacy regulations.
- Coordinated follow-up appointments to ensure continuity of care for patients.
- Verified, updated and entered patient information into system.
Esthetician
Soul Sanctuary Spa
San Dimas, CA
11.2010 - 09.2015
- Provided personalized skincare consultations to assess client needs and preferences.
- Performed facials using advanced techniques and high-quality products for skin rejuvenation.
- Educated clients on proper skincare routines and product usage for optimal results.
- Maintained a clean and organized treatment area in compliance with spa standards.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Attended continuing education courses related to esthetics industry advancements.
Education
Esthetics
Marinello
Victorville, CA10-2009
High School Diploma -
Century High School
Santa Monica, CA05-2007
Skills
- Safety protocols
- Team supervision
- Operational efficiency
- Staff training
- Conflict resolution
- Workflow optimization
- Effective communication
- Leadership skills
- Attention to detail
- Bilingual in Spanish
- Great time management
- Team Player
- Friendly, Positive attitude
Timeline
Back up Lead
Spears Manufacturing
04.2024 - 01.2026
Receptionist/ Manager
Hometown Dental
02.2017 - 01.2023
Dental Receptionist
Children's Dental Funzone
11.2015 - 11.2016
Esthetician
Soul Sanctuary Spa
11.2010 - 09.2015
Esthetics
Marinello
High School Diploma -
Century High School