JESSICA RENFRO
Riverside,CA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
13
13
years of professional experience
Work History
Substitute Office Assistant
Riverside Unified School District
Riverside, CA
09.2024 - Current
- Performs a variety of responsible clerical duties, such as photocopying, faxing, scanning, and mailing documents.
- Assists administrators, HEARTS afterschool coordinator, counselors, students, and parents.
- Efficiently inputs and organizes a variety of information, and produces a variety of correspondence, records, and reports.
- Greets the public and provides information.
- Answers phones promptly and directs calls accordingly, while maintaining a professional demeanor.
- Processes student attendance.
- Assists parents and students with registration and class enrollment.
- Assists with a variety of details related to the implementation of District programs.
- Assists daily with student health-related matters.
- Demonstrates strong communication and interpersonal skills while interacting with students, faculty, and parents.
- Follows school district policies and procedures when subbing in different schools within the district's boundaries.
- Utilizes organizational skills to manage multiple tasks simultaneously in a fast-paced environment.
- Develops effective relationships with colleagues, parents, and community partners.
Customer Service Supervisor
Chino Valley Auto Care Inc.
Chino, California
08.2014 - 09.2017
- Resolved escalated customer issues with patience and understanding.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of changes in products or services offered by the company.
- Trained new customer service staff on company policies, procedures, and software systems.
- Monitored customer service team performance metrics, identifying areas for improvement, and providing feedback.
- Provided accurate information to customers on merchandise return policies, refunds, and warranty repairs.
- Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
- Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.
- Developed new hires by coaching and evaluating employee performance.
- Lead daily huddles with the team to discuss current projects, objectives, goals, and challenges.
- Enforced compliance standards, set by management, when responding to customer inquiries.
- Observed staff performance with ticket observations and call observations to identify training needs.
- Developed and maintained effective relationships with vendors and suppliers.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Monitored daily operations and evaluated performance to proactively approach backlogs
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Analyzed expenditures and allocated department budget in alignment with corporate objectives.
Assistant Event Planner
Bee Charmed Creation
Carson, CA
08.2011 - 01.2013
- Researched potential venues based on the client's needs and preferences while staying within established budget parameters.
- Sourced suppliers who could provide competitive pricing on materials needed for specific events or activities.
- Maintained accurate records of event attendance, budget tracking sheets, and post-event evaluations for future reference.
- Analyzed data from past events in order to identify trends and opportunities for improvement in the planning process.
- Consistently delivered high-quality customer service while interacting with clients prior to, during, and after each event.
- Created detailed timelines to ensure that all deadlines were met throughout the planning process of each event.
- Established and maintained good working relationships with venue managers and suppliers.
- Created and maintained event expenditures and budgets, timelines, and vendor and supply orders.
- Developed calendar, tracking tasks to achieve event objectives.
- Maintained records of event aspects, including financial details.
Education
Certification - Office Assistant
Riverside City College
Riverside, CA10-2024
Associate in Arts (A.A.): Business Administration -
Los Angeles Harbor College
Wilmington, CA06.2016
Skills
- Strong Organization
- Administrative Abilities
- Administrative Management
- Time Management
- Workflow Management
- Data Entry
- Problem-Solving
- Customer Service
- Customer Relations
- Staff Support
- Workforce Planning
- Schedule Coordination
- Account Authorizations
- Sales Support
References
References available upon request
Timeline
Substitute Office Assistant
Riverside Unified School District
09.2024 - Current
Customer Service Supervisor
Chino Valley Auto Care Inc.
08.2014 - 09.2017
Assistant Event Planner
Bee Charmed Creation
08.2011 - 01.2013
Certification - Office Assistant
Riverside City College
Associate in Arts (A.A.): Business Administration -
Los Angeles Harbor College